Thomas Geris
Auckland,Silverdale
Summary
Dedicated and detail-oriented front of house specialist with experience in delivering exceptional customer service and facilitating teamwork. Known for problem-solving abilities and attention to detail, contributing to increased efficiency and positive guest experiences.
Overview
5
5
years of professional experience
Work History
Front of House
North Shore Hospital
Takapuna, AUK
11.2024 - 01.2026
- Streamlined front of house operations for improved efficiency and productivity.
- Enhanced customer satisfaction by providing efficient and friendly service at the front of house.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
Retail Assistant
Food for Thought Cafe
Albany, AUK
10.2023 - 12.2023
- Delivered friendly and professional customer service in a fast-paced café environment.
- Operated POS and cash registers accurately while following cash handling procedures.
- Prepared and served food, including portioning, plating, and basic kitchen preparation.
- Maintained high food safety and hygiene standards at all times.
- Restocked displays and maintained attractive food presentation.
- Assisted customers with product recommendations and sales.
- Maintained cleanliness of front and back of house areas including tables, floors, and equipment.
- Worked collaboratively with team members to ensure efficient daily operations.
- Handled customer enquiries and resolved issues professionally.
- Assisted with off-site food deliveries when required.
Waitress
Mexico Silverdale
Silverdale, AUK
01.2023 - 10.2023
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to create inviting atmosphere.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Food Runner
Lone Star
Albany, AUK
07.2022 - 11.2022
- Delivered food orders promptly to ensure customer satisfaction.
- Collaborated with kitchen staff to maintain efficient service flow.
- Assisted in setting up dining areas for optimal guest experience.
- Monitored inventory levels and communicated needs to management.
Kitchen Hand
The Ship & Anchor
Orewa, AUK
12.2021 - 03.2022
- Assisted in food preparation and meal assembly following safety and hygiene standards
- Maintained cleanliness of kitchen equipment and work areas to ensure compliance with health regulations
- Collaborated with kitchen staff to streamline workflow during peak service times
- Supported inventory management by organizing supplies and monitoring stock levels
Front of House
The Ship Cafe
Orewa, AUK
12.2021 - 03.2022
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Coordinated with front of house to manage special requests and dietary needs smoothly.
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
Process Worker
Much Moore Ice Cream Factory
Glenfield, AUK
08.2020 - 02.2021
- Operated machinery to ensure efficient ice cream production processes.
- Conducted quality checks on products to maintain high standards.
- Assisted in packaging and labeling finished products for distribution.
- Maintained cleanliness and organization of workstations and equipment.
Education
Whangaparoa College
Whangaparaoa, NZ11.2020
High School Diploma -
Whangaparoa College
Whangaparaoa, NZ11.2020
Skills
- Communication Skills
- Interpersonal Skills
- Teamwork
- Problem Solving
- Attention to Detail
- Excellent Customer Service
- Active Listening
- Organized
- Critical Thinking
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House
North Shore Hospital
11.2024 - 01.2026
Retail Assistant
Food for Thought Cafe
10.2023 - 12.2023
Waitress
Mexico Silverdale
01.2023 - 10.2023
Food Runner
Lone Star
07.2022 - 11.2022
Kitchen Hand
The Ship & Anchor
12.2021 - 03.2022
Front of House
The Ship Cafe
12.2021 - 03.2022
Process Worker
Much Moore Ice Cream Factory
08.2020 - 02.2021
Whangaparoa College
High School Diploma -
Whangaparoa College