Tom Gross
Auckland
Summary
Dedicated change manager with four years Change Management experience and over nine years in the finance sector. Skilled in developing and implementing change management plans to deliver enterprise initiatives, technology improvements and driving positive customer outcomes. Loves fostering collaboration and communication across teams to ensure seamless transitions and long-term business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Change Manager
Westpac Bank
01.2023 - Current
- Proven success in building stakeholder relationships, leading cross-functional teams, and delivering seamless change implementations.
- Developed communications plans, change impact assessments, change readiness and training plans for large scale bank-wide initiatives.
- Subject Matter Expert on Technology Change Management within Westpac working with Software, Platform, Cybersecurity and Cloud teams across enterprise initiatives
- Additionally, proven success working across regulatory initiatives such as Open Banking and Deposit Takers Act.
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
Change and Delivery Manager
TOWER Insurance
09.2021 - 01.2023
- Project Managing changes within the business.
- Change management analysis, planning and delivery.
- Effective communication plans to varying business groups and internal/external company wide communication.
- Managed relationships with key stakeholders to ensure smooth project deliveries and company wide adoption.
Insurance Sales & Service Team Manager
Youi Insurance
12.2018 - 09.2021
- Responsible for the leadership and management of a team of 10+ sales advisors
- Overseeing the success of the entire sales department as the Senior Team Manager
- Reporting and data analytics based off sales performance, service and feedback.
- Collaborating with other Managers and Upper Management to influence positive change.
Insurance Sales Advisor
Youi Insurance
03.2016 - 12.2018
- Inbound Telesales role selling and advising on a range of general insurance products
- Exceeding sales and service based KPI's
- Exceptional product knowledge and client needs analysis ability
Education
Bachelor of Science BSC -
VICTORIA UNIVERSITY OF WELLINGTON
01.2016
Skills
- Willingness to Learn
- Energetic
- Leadership
- Change Management
- Change Communications, Training & Analysis
- Technology Change Management
- Cybersecurity and IT Skills
Certification
- Microsoft: Azure Cloud Fundamentals - Dec 2022
- Google Project Management Certification - Dec 2022
- Understand The Basics Of Code - Issued by Google Jun 2022
- Tier 2 Rg146 Accreditation Issued by ASIC - May 2018 - Current
- Certificate in First Line Business Management - Issued by Open Polytechnic - Aug 2020
- First Aid Certificate
Timeline
Change Manager
Westpac Bank
01.2023 - Current
Change and Delivery Manager
TOWER Insurance
09.2021 - 01.2023
Insurance Sales & Service Team Manager
Youi Insurance
12.2018 - 09.2021
Insurance Sales Advisor
Youi Insurance
03.2016 - 12.2018
Bachelor of Science BSC -
VICTORIA UNIVERSITY OF WELLINGTON
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