Thomas Hillier
Auckland
Summary
Dynamic and dedicated Fitness Club Manager with over 6 months of comprehensive experience in Managing and over 2 years experience customer service. Proven ability to lead teams, enhance member satisfaction, and streamline operations in fast-paced environments. Exceptional interpersonal and communication skills, coupled with a passion for health and fitness. Committed to fostering a positive and motivating atmosphere that supports the goals and well-being of both staff and members. Seeking to leverage expertise in fitness management and customer service to drive success in a challenging new role.
Overview
4
4
years of professional experience
Work History
Club Manager
Cityfitness Ormiston
12.2023 - Current
- Streamlined operations for increased efficiency through staff training and process improvements.
- Overseeing day-to-day operations of the gym facility.
- Managing staff, including hiring, training, scheduling, and performance evaluations.
- Developing and implementing club policies and procedures to ensure smooth operation and adherence to safety standards.
- Handling member inquiries, feedback, and complaints in a timely and professional manner.
- Maintaining a high level of cleanliness, safety, and equipment maintenance.
Yardman
Morton Timber
06.2021 - 04.2022
- Using forklift to fill orders and loading customers with what they need.
- Help Customers find what they are looking for, assist with any enquiries.
- Process documents, fill in orders.
- Loading heavy timber onto customers vehicles.
- Loaded and unloaded materials and stored in correct locations in yard or warehouse.
Badminton Coach
Lloyd Elsmore Badminton Club
01.2020 - 11.2021
- Assessed and encouraged student progress by offering guidance and constructive feedback.
- Led practice and game preparation to plan strategies and boost skills.
- Worked flexible hours; night, weekend, and holiday shifts.
- Coaching and developing students from ages 8-16 years old to achieve the badminton goals and further the skills in the sport.
Education
Level 4 Certificate - Personal Trainer
NZIS
Auckland10.2020
Saint Kentigern College
Pakuranga, NZ12.2019
Skills
Strong work ethic
Disciplined worker
Work Organization and Prioritization
Team Collaboration and Cooperation
Feedback Acceptance
Self Starter
Physically fit
Additional Information
Andrew Seabrook
Managing director - New Zealand Bloodstock
Andrew.Seabrook@nzb.co.nz
027 4972 832
Robbie Thackham
Coaching and development manger - Badminton Oceania
Robbie@badmintonoceania.org
021 0464 399
Dean Morton
Director - Morton Timber
021 943 220
Dino Omicevic
Head Coach - City Fitness Ormiston
0272314285
DinoOmicevicPT@gmail.com
Timeline
Club Manager
Cityfitness Ormiston
12.2023 - Current
Yardman
Morton Timber
06.2021 - 04.2022
Badminton Coach
Lloyd Elsmore Badminton Club
01.2020 - 11.2021
Level 4 Certificate - Personal Trainer
NZIS
Saint Kentigern College
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