Thomas Manakkunnel Varkey
Aidanfield,Christchuch
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Own Business. Excelled in staff management and merchandising strategies, securing favorable vendor terms and optimizing store layout for increased sales. Skilled in customer relationship management and teamwork, consistently prioritized safety and compliance. Achieved notable improvements in store operations and customer service quality.
Overview
18
18
years of professional experience
Work History
Supermarket Manager
Own Business
01.2019 - 05.2024
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
- Developed strong relationships with vendors to secure favorable pricing and timely deliveries of products.
- Optimized store layout for increased foot traffic flow, resulting in higher sales conversion rates.
Heavy Bus Driver
Al Mariah United Group
07.2014 - 04.2018
- Managed emergency situations effectively, prioritizing passenger safety and coordinating with relevant authorities when needed.
- Adhered to traffic laws and regulations at all times, maintaining an exceptional driving record throughout employment tenure.
- Operated wheelchair lifts skillfully as needed for accessibility purposes, maintaining safety protocols at all times during use.
- Contributed positively to team goals through collaboration efforts between drivers and support staff members.
Sales Agent
AQS Pepsi
05.2012 - 03.2014
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Customer Service Representative
EPPCO
09.2006 - 03.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
ITC -
Lissieu Nagar ITC
Puthencruz01.1996
High School Diploma -
St. Peters Higher Secondary
Kolenchery03.1992
Skills
- Health and safety
- Employee Training
- Recruitment and hiring
- Merchandising Strategies
- Scheduling Coordination
- Store Layout
- Budget Planning
- Stock Rotation
- Food Safety Compliance
- Store maintenance
- Product Merchandising
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Decision-Making
- Problem Resolution
Timeline
Supermarket Manager
Own Business
01.2019 - 05.2024
Heavy Bus Driver
Al Mariah United Group
07.2014 - 04.2018
Sales Agent
AQS Pepsi
05.2012 - 03.2014
Customer Service Representative
EPPCO
09.2006 - 03.2010
ITC -
Lissieu Nagar ITC
High School Diploma -
St. Peters Higher Secondary
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