Thomas McGoon
Timaru,CAN
Summary
Versatile professional with experience ranging from dairy farming at Paramount Dairies to customer service excellence at Pacific Centrecom Limited. Demonstrated expertise in milk quality control and effective team training. Achieved significant improvements in production efficiency and customer satisfaction, showcasing strong problem-solving and leadership skills.
Overview
8
8
years of professional experience
Work History
Dairy Farmer
Paramount Dairies
07.2023 - 07.2026
- Maintained farm equipment and vehicles.
- Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
- Milked Number cows using milking machinery.
- Ensured high-quality milk by maintaining clean milking equipment and practicing proper sanitation protocols.
- Attended promptly to needs of sick cows to maintain health of livestock.
- Kept stock healthy with adequate food, water and open space.
Part Time Welder
Saranghi Engineering & Co
03.2021 - 04.2023
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
Customers Care Consultant
Pacific Centrecom Limited
07.2022 - 07.2022
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
Car Battery Factory Worker
Pacific Batteries Limited
01.2021 - 06.2021
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
Barista Trainer & Cook
Contain Yourself Cafe
03.2018 - 09.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Certificate - Commercial Cookery
Fiji National University
07.2017
Skills
- Farm maintenance
- Welding
- Fast learner
- Good computer and communication skills
- Cooking
Hobbies
Swimming
Cycling
Rugby
Cooking
Boxing
Timeline
Dairy Farmer
Paramount Dairies
07.2023 - 07.2026
Customers Care Consultant
Pacific Centrecom Limited
07.2022 - 07.2022
Part Time Welder
Saranghi Engineering & Co
03.2021 - 04.2023
Car Battery Factory Worker
Pacific Batteries Limited
01.2021 - 06.2021
Barista Trainer & Cook
Contain Yourself Cafe
03.2018 - 09.2020
Certificate - Commercial Cookery
Fiji National University
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