THOMAS MUGGLESTONE
Wellington,WGN
Summary
Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking a role which takes my career into a new direction, offering professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
11
11
years of professional experience
Work History
Flight Attendant/Inflight Service Manager
Air New Zealand
04.2018 - 06.2023
- Ensured aircraft and passengers of up 171 per flight to compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Managing a crew of up to 5.
Manager
Light House Cinema
09.2016 - 04.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
Assistant Manager
Light House Cinema
06.2015 - 09.2016
- Took out daily banking responsibilities, monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Co-ordinated weekly rosters for a staff of up to 12.
Outdoor Vending
Disney's Animal Kingdom
01.2015 - 06.2015
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Cinema Attendant/Supervisor/Duty Manager
Light House Cinema
06.2014 - 01.2015
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices.
- Welcomed guests to theatre with friendly demeanour and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Participated in on-going training and drills to prepare for emergency situations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Grocery Assistant
New World Porirua
06.2012 - 06.2014
- Stocked fruits and vegetables and removed old or poor quality products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Blocked produce and culled damaged or spoiled pieces.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Bachelor of Tourism Management - Commerce
Victoria University of Wellington
Wellington, NZ12.2016
Skills
- Company Policy Adherence
- Emergency Situations Management
- Guest Services
- Aviation Regulations
- Safety Procedures
- Situation Adaptability
- Company Culture and Values
- People Management
References
References available upon request.
Timeline
Flight Attendant/Inflight Service Manager
Air New Zealand
04.2018 - 06.2023
Manager
Light House Cinema
09.2016 - 04.2018
Assistant Manager
Light House Cinema
06.2015 - 09.2016
Outdoor Vending
Disney's Animal Kingdom
01.2015 - 06.2015
Cinema Attendant/Supervisor/Duty Manager
Light House Cinema
06.2014 - 01.2015
Grocery Assistant
New World Porirua
06.2012 - 06.2014
Bachelor of Tourism Management - Commerce
Victoria University of Wellington
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