Thomas Rasmussen
London
Summary
I am a reliable, hard working professional with great customer service, relationship building and problem solving skills. I have most recently worked for the New Zealand Police as a Non Emergency Communicator, which entails dealing with calls from the public and using information gathering and relationship building techniques to get relevant information from people. Before that I worked in multiple different sales positions across different industries. In these roles I have gathered a multitude of sales skills, including product presentation, negotiation, relationship management, and cold and warm lead calling. I also have experience in retail doing things such as rostering, stockroom management, and merchandising.
Overview
7
7
years of professional experience
Work History
Non Emergency Communicator
New Zealand Police
03.2023 - 07.2024
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and up-to-date.
Sales Executive
Armstrong Motor Group
07.2022 - 03.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Senior Sales Consultant
Beds'R'Us
06.2021 - 07.2022
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Provided sales and customer service assistance to walk-in traffic
Sales Assistant
Mitre 10 Kapiti
09.2019 - 02.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Store Manager
Wendys Supa Sundaes
12.2017 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Paraparaumu College
Paraparaumu, NZ11.2017
Skills
- Consultative Sales Techniques
- Prospecting and Cold Calling
- Phone Inquiries
- Negotiation
- Data Entry
- Incident Prioritization
- Information Gathering
- Problem-solving abilities
- Active Listening
Languages
English
Native or Bilingual
Danish
Native or Bilingual
Timeline
Non Emergency Communicator
New Zealand Police
03.2023 - 07.2024
Sales Executive
Armstrong Motor Group
07.2022 - 03.2023
Senior Sales Consultant
Beds'R'Us
06.2021 - 07.2022
Sales Assistant
Mitre 10 Kapiti
09.2019 - 02.2021
Store Manager
Wendys Supa Sundaes
12.2017 - 04.2019
High School Diploma -
Paraparaumu College
Similar Profiles
Varinder KumarVarinder Kumar
Police Constable at New Zealand PolicePolice Constable at New Zealand Police
Sulieti TulimaiauSulieti Tulimaiau
Police Officer at New Zealand PolicePolice Officer at New Zealand Police
Sreekanth KamisettySreekanth Kamisetty
Senior Developer at New Zealand PoliceSenior Developer at New Zealand Police