Summary
Overview
Work History
Education
Skills
Muay Thai, Fishing and Hunting
Timeline
Generic

Thomas D. R. Glass

Summary

Motivated New Zealander with experience in customer service and sales in the seafood industry. Diverse skill background, having given most things a go from drama to being an infantryman.


Hardworking and passionate about seafood, seeking a job in America, will need sponsoring in obtaining a VISA. Eager to be part of a team that is equally as energetic, and can foster and facilitate my drive and career ambitions. Seek to gain more knowledge about the seafood industry and garner experience in the American market. Also driven to continue to use my connections in New Zealand to bring our seafood to the world.

Overview

3
3
years of professional experience

Work History

Territory Manager - Sales and Service

Sanford Ltd
10.2023 - Current
  • Improved customer satisfaction by providing exceptional product and industry knowledge.
  • Researched market trends to identify opportunities and inform strategic decision-making to develop our Big Glory Bay Farmed King Salmon brand, in both retail and foodservice.
  • Streamlined internal processes after a software systems change (D365), reducing order processing time and improving overall efficiency.
  • Negotiated favourable pricing terms and leveraged products with suppliers, resulting in increased profit margins and sales for slow moving frozen stock for Sanford.
  • Provided timely feedback to product development teams regarding customer needs and preferences (specifically with our retail items) driving continuous improvement efforts across Sanford.

Infantryman

New Zealand Defence Force
11.2021 - Current
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical manoeuvres.
  • Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
  • Employed various weapons systems proficiently in both offensive and defensive engagements.
  • Adapted quickly to changing conditions on the battlefield, enabling successful completion of assigned tasks under pressure.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.

Sales Executive

Sanford Ltd
07.2023 - 09.2023
  • Achieved sales goals by cultivating existing and securing new customer relationships, overlooking salmon sales in sushi restaurants.
  • Implemented new corporate strategy by initiating hard conversations with customer.
  • Analyzed sales data regularly to monitor progress towards a consolidated customer base, and make necessary adjustments to strategy as needed.

Sales Representative (part-time)

Sanford Ltd
02.2023 - 06.2023
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Provided feedback from customers to product development team, influencing future product enhancements.

Fishmonger

Sanford & Sons
01.2023 - 06.2023
  • Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, displays, tanks and knives.
  • Washed floors, walls, coolers and storage shelves.
  • Packed online orders to customers daily, as well ass packing orders to premium foodservice clients.

Yardmen

Ikana
07.2022 - 01.2023
  • Reduced material waste by properly handling, sorting, and storing materials in designated areas according to company guidelines.
  • Enhanced yard organization by implementing efficient space utilization strategies and inventory management techniques.
  • Contributed to cost savings by identifying opportunities for recycling or repurposing unused materials within the yard.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.

Education

Bachelors of Commerce - Marketing, Strategy & Entrepreneurship

University of Canterbury
Christchurch, NZ
06.2022

Associate of Trinity College London - Speech & Drama

Trinity College
Dublin London
06.2020

High School Diploma -

Christs College
Christchurch, NZ
11.2018

Skills

  • Territory expansion
  • Multitasking and Organization
  • Team Collaboration and Leadership
  • Relationship Building
  • Business development and planning
  • Customer Relationship Management
  • New Zealand Seafood Knowledge
  • Problem-Solving

Muay Thai, Fishing and Hunting

Being a passionate outdoors man, I spend most of my weekends exploring New Zealand wilderness. I also love to fish both in the river and in the ocean. Fly fishing is my preferred method, but also love spear fishing, much easier than juggling the hassle of a boat (cheaper to). Also active martial artist, predominantly in Muay Thai.However, I have just started Brazilian Jujitsu.

Timeline

Territory Manager - Sales and Service

Sanford Ltd
10.2023 - Current

Sales Executive

Sanford Ltd
07.2023 - 09.2023

Sales Representative (part-time)

Sanford Ltd
02.2023 - 06.2023

Fishmonger

Sanford & Sons
01.2023 - 06.2023

Yardmen

Ikana
07.2022 - 01.2023

Infantryman

New Zealand Defence Force
11.2021 - Current

Bachelors of Commerce - Marketing, Strategy & Entrepreneurship

University of Canterbury

Associate of Trinity College London - Speech & Drama

Trinity College

High School Diploma -

Christs College

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Thomas D. R. Glass