Thomas Owen Woodney
Auckland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Has a willingness to take on added responsibilities to meet team goals. Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Bailey Nelson
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Department Manager
H&M Hennes & Mauritz
03.2023 - 04.2024
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Department Manager in Training
H&M Hennes & Mauritz
06.2022 - 03.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Assistant stylist
TV Commercials
05.2021 - 05.2022
- Help create/Created outfits displayed on National Television
- Performed a minimum of 12 hour days
- Worked on TV Commercials for big companies in New Zealand such as DB Export, Pizza Hut, The Warehouse, Spark, Heineken and NZ Post.
Sales Advisor
Cos
02.2020 - 05.2020
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
Sales Adviser
H&M
03.2019 - 02.2020
Christmas Casual Retail Assistant
Michael Hill
11.2018 - 12.2018
Front of House
Cafe Nineteen
11.2017 - 06.2018
Grants Drum Emporium
01.2016 - 07.2016
Education
Mount Maunganui College
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Katikati College
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Trinity College Musical
2017
Skills
- Self-Motivated
- Decision-Making
- Flexible and Adaptable
- Excellent Communication
- Teamwork and Collaboration
- Multitasking Abilities
Certification
NCEA Level 1
NCEA Level 2
Timeline
Store Manager
Bailey Nelson
04.2024 - Current
Department Manager
H&M Hennes & Mauritz
03.2023 - 04.2024
Department Manager in Training
H&M Hennes & Mauritz
06.2022 - 03.2023
Assistant stylist
TV Commercials
05.2021 - 05.2022
Sales Advisor
Cos
02.2020 - 05.2020
Sales Adviser
H&M
03.2019 - 02.2020
Christmas Casual Retail Assistant
Michael Hill
11.2018 - 12.2018
Front of House
Cafe Nineteen
11.2017 - 06.2018
Grants Drum Emporium
01.2016 - 07.2016
Mount Maunganui College
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Katikati College
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Trinity College Musical
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