Summary
Overview
Work History
Quote
Skills
Interests
Timeline
Generic

Tia Asi

Stratford,Stratford

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration.

Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

25
25
years of professional experience

Work History

Personal Consultant

ASB Bank
New Plymouth/Hawera, New Plymouth/Hawera
06.2019 - 01.2024
  • Provided customized advice and support to clients on a variety of topics.
  • Conducted interviews with clients to understand their needs and offer recommendations to helping them achieve their financial goals
  • Educated clients about available resources that could benefit them in achieving their financial goals
  • Problem Solving: during complex scenarios was able to seek solutions for clients and ASB systems and processess

Branch Manager - University of Auckland Branch

ASB Bank
Auckland CBD, Auckland
08.2018 - 06.2019
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Resolved escalated customer complaints in a timely manner.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Assisted other branches when needed during peak periods or special projects.
  • Identified opportunities for process improvement initiatives within the branch.
  • Participated in community events to promote brand awareness.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Manager Customer Services

ASB Bank
St Lukes Key Branch , Auckland
01.2017 - 08.2018
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.

Branch Manager

ASB Bank
Lynfield Branch, Auckland
02.2015 - 01.2017
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Participated in community events to promote brand awareness.

Assistant Manager

ASB Bank
Lynnmall Branch-Key Branch, Auckland
03.2009 - 02.2015
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Personal Banking Consultant

ASB Bank
Westcity Mall Key Branch, Auckland
06.2004 - 03.2009
  • Proactively identified solutions for customers experiencing credit issues.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Explained very technical financial information to applicants in easy to understand language.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Monitored pipelines to track and log status of loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Customer Service Representative

ASB Bank
Westgate , Auckland
06.1999 - 06.2005
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.

Quote

"Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning to do."
Pele

Skills

  • Talent management
  • Personal Development
  • Problem Solving
  • Issue Resolution
  • Customer service excellence
  • Career Counseling
  • Staff Management
  • Assessments
  • Quality Assurance
  • Management Coaching
  • Employee Management
  • Performance Tracking
  • Timeline Development
  • Outcome Accountability

Interests

Family Camping, Fishing - outdoor activities

Local Community Netball Coaching School Netball team

Recently drawn into Rugby due to my daughters passion of playing and recently making Taranaki Rep under 16 team

Timeline

Personal Consultant

ASB Bank
06.2019 - 01.2024

Branch Manager - University of Auckland Branch

ASB Bank
08.2018 - 06.2019

Manager Customer Services

ASB Bank
01.2017 - 08.2018

Branch Manager

ASB Bank
02.2015 - 01.2017

Assistant Manager

ASB Bank
03.2009 - 02.2015

Personal Banking Consultant

ASB Bank
06.2004 - 03.2009

Customer Service Representative

ASB Bank
06.1999 - 06.2005

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