Tia Herewini
Te Rapa,WKO
Summary
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Reliable F.O.H brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level F.O.H position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Front of House Staff Member
Unique Food Geeks
02.2022 - Current
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Cleaned and organized kitchen, dining and service areas.
Community Support Worker
Blue Light
02.2022 - 10.2022
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Planned and hosted on- and off-campus community service activities.
Front of House Assistant
The Village Cafe
01.2021 - 01.2022
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Assisted management in analyzing customer feedback data, identifying areas for improvement and implementing appropriate changes where necessary.
- Helped guests at tables when in need of assistance.
Front of House Employee
Novotel Tainui Hamilton
03.2013 - 06.2020
- Streamlined reservation management, resulting in reduced wait times and increased table turnover rates.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Collaborated with event planners to execute private functions smoothly, leading to repeat business opportunities.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Established welcoming atmosphere by greeting each guest warmly.
Education
No Degree - Bi-Cultral Social Services L4
Te Wananga O Aotearoa
Mangakotukutuku Campus12.2022
Timeline
Front of House Staff Member
Unique Food Geeks
02.2022 - Current
Community Support Worker
Blue Light
02.2022 - 10.2022
Front of House Assistant
The Village Cafe
01.2021 - 01.2022
Front of House Employee
Novotel Tainui Hamilton
03.2013 - 06.2020
No Degree - Bi-Cultral Social Services L4
Te Wananga O Aotearoa
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