Tia Malupo
AUCKLAND
Summary
I possess good communication skills and excellent personal presentation supported by exceptional customer service experience. I am open to offers of employment in any department or entry level administration roles or where training is provided and where there are opportunities for further advancement. I work well within a team environment and as shown through my career, I am a people’s person and enjoy helping others whether customers or colleagues.
Overview
8
8
years of professional experience
Work History
Clinical Research Technician
New Zealand Clinical Research (NZCR)
Auckland, AUK
05.2022 - Current
- Enhanced patient experience by conducting clinical study procedures efficiently and professionally.
- Clinical Skills - undertaking vital signs e.g blood pressure, temps, oxygen levels and ECGs using a range of different machines.
- Organisational Skills - meeting deadlines/timeframes.
- Working independently as well as within a team
Donor Technician
New Zealand Blood Service
08.2017 - 06.2021
- After working as an admin, I became interested in the above position with no previous experience in the hands on medical field this intrigued me more and I throughly enjoyed this position
- The roles main responsibilities was the undertaking of venepunture procedures related to blood collection under the supervision of a registered nurse and being a key member of the collections team at NZBS
- Performing admin duties and also being flexible going on blood drives or away trips.
Administration support
New Zealand Blood Service
08.2016 - 08.2017
- Reception and Admin duties which included but not limited to booking donor appointments, registering donors booked appointments, liaising with nurses and doctors with any queries from donors or the general public, working within a small team of admins to ensure a smooth operation day to day
- Attention to detail was highly needed in this role as you are the front of the company
- Time management is key as there are deadlines to be met as well
- Most importantly strong customer service is essential as you meet and talk to donors, doctors and nurses whilst assisting tradesmen, media also.
Education
Certificate III in Business Administration -
Business administration
01.2013
Skills
- Team player
- Willingness to Learn
- Self Motivation
- Integrity
- Time Management
- Communication Skills
Timeline
Clinical Research Technician
New Zealand Clinical Research (NZCR)
05.2022 - Current
Donor Technician
New Zealand Blood Service
08.2017 - 06.2021
Administration support
New Zealand Blood Service
08.2016 - 08.2017
Certificate III in Business Administration -
Business administration