TIA TUPAEA
Wellington,WGN
Summary
Reliable and adaptable professional with a strong background in customer service. Demonstrates clear communication skills while guiding diverse passengers through complex situations. Proven ability to thrive in high-pressure environments, ensuring smooth operations and positive experiences.
Overview
5
5
years of professional experience
Work History
Load & Queue Management Assistant officer
Aviation Security Services
Auckland
05.2023 - Current
- Assisted multiple passengers simultaneously while effectively addressing all inquiries, enhancing service delivery.
- Adapted quickly to daily challenges during peak travel periods, ensuring smooth operations.
- Worked effectively with diverse and difficult passengers in high-pressure situations.
- Guided passengers and crew through security procedures with clear instructions.
- Assisted non-English speakers using simple, clear communication and patience.
Ice cream marker, cashier, stock controller
Toops Real Fruit Ice Cream
Auckland
05.2021 - 01.2023
- Delivered exceptional customer service to diverse customers in a high-pressure environment.
- Assisted coworkers and resolved issues during peak times, enhancing team efficiency and customer satisfaction.
- Communicated effectively with customers, coworkers, and supervisors to ensure smooth operations.
- Monitored and maintained inventory, facilitating timely restocking and minimizing service disruptions.
- Adapted to new processes and procedures, ensuring seamless transitions and sustained productivity.
Education
NCEA Level 3 - Hamilton, NZ
NGA TAIATEA WHAREKURA
Hamilton, NZ11-2025
Unistart paper - Economics
University of Waikato
Hamilton06-2025
Bachelor of Commerce - Majoring in Finance And International Business
Victoria University of Wellington
Wellington, NZ07-2026
Skills
- Adherence to protocols
- Time Management
- Customer Service
- Problem Solving
- Working Under Pressure
- Multitasking
- Adaptability
- Teamwork
- Attention to detail
- Reliability
- Conflict Resolution
- Communication
- Financial Literacy
Languages
Maori, Fluent
English, Fluent
Timeline
Load & Queue Management Assistant officer
Aviation Security Services
05.2023 - Current
Ice cream marker, cashier, stock controller
Toops Real Fruit Ice Cream
05.2021 - 01.2023
NCEA Level 3 - Hamilton, NZ
NGA TAIATEA WHAREKURA
Unistart paper - Economics
University of Waikato
Bachelor of Commerce - Majoring in Finance And International Business
Victoria University of Wellington