TIAMARAMA WUATAI
STRATFORD,TARANAKI
Summary
Dynamic customer service professional with extensive experience at Urgent Couriers Limited, adept at problem resolution and complaint handling. Proven ability to foster strong relationships and enhance customer satisfaction. Skilled in conflict resolution and maintaining order, ensuring a safe and welcoming environment in diverse settings. Committed to delivering exceptional service and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Childcare Volunteer
MOUNTAINVIEW VINEYARD CHURCH
STRATFORD, STRATFORD
03.2024 - Current
- Monitored playground areas to ensure that all rules were being followed and that no child was left unattended.
- Encouraged positive interactions between children while playing together or participating in group activities.
- Created safe, learning-focused environment for children under care.
- Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
Retail Cashier
MOUNTAINVIEW VINEYARD CHURCH
STRATFORD, STRATFORD
03.2024 - Current
- Processed cash, credit, and check payments accurately and efficiently.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Performed opening and closing duties such as counting money, balancing registers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Before and After School Care Assistant
MOUNTAINVIEW VINEYARD CHURCH
STRATFORD, STRAFORD
09.2022 - Current
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Provided a safe, nurturing environment for children during their stay at the facility.
- Participated in staff meetings to discuss upcoming events, new policies, and strategies for improving the quality of service provided to families.
- Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
- Established clear rules and guidelines for acceptable behavior among participants.
- Collaborated with fellow staff members to create engaging activities that promote physical fitness as well as mental stimulation.
- Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
Customer Service Representative
URGENT COURIERS LIMITED
OTAHUHU, AUCKLAND
07.2018 - 10.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Warehouse Worker
URGENT COURIERS LIMITED
OTAHUHU, AUCKLAND
07.2016 - 07.2021
- Operated scanners, computers, and other equipment to track orders.
- Organized warehouse space for efficient storage of products.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Security Guard
REDBADGE SECURITY
PENROSE, Auckland
01.2014 - 12.2014
- Maintained order during special events such as concerts and conferences.
- Answered questions from the public regarding facility rules and regulations.
- Conducted daily security patrols of assigned areas.
- Provided friendly and professional assistance to employees, visitors and customers.
- Patrolled crowds during events to preserve order and promote security.
- Searched bags manually to identify prohibited items and contraband.
Education
CERTIFICATION IN CHRISTIAN MINISTRY -
VINEYARD COLLEGE
Auckland02.2024
CERTIFICATION IN TRAVEL INDUSTRY -
TRAVEL AND TRAINING CAREERS
Auckland, CBD11.2014
NCEA LEVEL ONE AND TWO IN SECONDARY SCHOOL -
MT ROSKILL GRAMMAR SCHOOL
MT ROSKILL12.2013
Skills
- Customer service
- Flexibility
- Call center experience
- Complaint handling
- Problem resolution
- Conflict resolution
Certification
Full Driver's Licence
Timeline
Childcare Volunteer
MOUNTAINVIEW VINEYARD CHURCH
03.2024 - Current
Retail Cashier
MOUNTAINVIEW VINEYARD CHURCH
03.2024 - Current
Before and After School Care Assistant
MOUNTAINVIEW VINEYARD CHURCH
09.2022 - Current
Customer Service Representative
URGENT COURIERS LIMITED
07.2018 - 10.2021
Warehouse Worker
URGENT COURIERS LIMITED
07.2016 - 07.2021
Security Guard
REDBADGE SECURITY
01.2014 - 12.2014
CERTIFICATION IN CHRISTIAN MINISTRY -
VINEYARD COLLEGE
CERTIFICATION IN TRAVEL INDUSTRY -
TRAVEL AND TRAINING CAREERS
NCEA LEVEL ONE AND TWO IN SECONDARY SCHOOL -
MT ROSKILL GRAMMAR SCHOOL
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