Summary
Overview
Work History
Education
Skills
Timeline
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Tiana Allan

Masterton,WGN

Summary

Confident leader with a proven track record in all aspects of business management and administration. Competent and passionate fashion buyer with years of experience in retail, inventory management and display. Experienced social media manager with strong communication skills and a friendly approach. Customer service expert and a stable and dependable employee. Committed and caring mother of 3x energetic and busy young boys, raising them is my biggest achievement yet.

Overview

19
19
years of professional experience

Work History

Manager

Hebe
01.2016 - Current
  • Managing, training and mentoring team member's
  • Maintained professional and an organized environment for employees and customers.
  • Maintaining customer satisfaction and ensuring high-quality service.
  • Recruited, interviewed and hired employees.
  • Developed and maintained relationships with customers and suppliers.
  • Assisted to improve marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing aged stock.
  • Operating the POS system in-store, including Eftpos, handling cash, using third party payment gateways. Knowledge and use of Shopify app and POS app. Alter stock levels and upload product to inventory. Open and close shifts, cash count, daily sales reports, sales analytics and fulfillment.
  • Customer communications, including via social media channels such as Shopify Inbox, Facebook messenger, Instagram Messenger
  • Liaising and communicating with brand reps, ensuring terms and conditions are being met and maintaining an ongoing positive relationship.
  • Planning in-store and online events and overseeing sales.
  • Holding meetings in-store and assisting with buying orders digitally, order restocks, order refinement, order budget etc.
  • Creating content and posting daily to Social Media channels

Retail Manager

Farmers Trading Company
02.2006 - 01.2016
  • Oversaw store operations, staff management, including opening and closing procedures, cash management, banking, and safety compliance.
  • Preparing weekly payroll.
  • Managed inventory control, ensuring correct stock levels and reducing excess merchandise.
  • Maintaining cleanliness standards and visually appealing displays.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Recruited, hired, and trained new employees.
  • Oversaw employee performance and increased efficiency to maintain productivity targets.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Scheduled employees for shifts while adhering to budget.
  • Held management and staff meetings regularly.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Creating a supportive work environment through coaching sessions, team-building activities and keeping an open line of communication.
  • Conducted regular performance reviews, identifying opportunities for staff development and career progression.
  • Demonstrated strong organizational and time management skills while managing multiple areas in store.

Education

No Degree -

Makoura College

Skills

  • Strong people management and leadership skills
  • Friendly, honest and approachable
  • Organised and effective time management skills while managing multiple tasks
  • Ability to learn quickly and adapt to new situations
  • Well developed communication skills
  • Effective problem solver

Timeline

Manager

Hebe
01.2016 - Current

Retail Manager

Farmers Trading Company
02.2006 - 01.2016

No Degree -

Makoura College

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Tiana Allan