Tiana Degenkolbe

• Helping to run all areas of the store including; kitchen, drivethrough, FOH and BOH.
• Trained other employees in customer service, food safety, and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Greeted customers with smile and provided friendly service to professionally handle every need.

Working in a general retail and customer service role which included;

• Running the coffee and drinks area and making them to a high quality standard in a fast paced environment,
• Handling large amounts of orders and finishing them to a high standard in an efficient time.
• Operating and taking drive through orders as well as payment.
• Serving front of house and processing transactions.
• Using experienced customer service skills to solve problems

As well as running a production line making donuts which included;

• Running heavy machinery and fixing and mechanical and electrical problems that may occur.
• Making large amounts of donuts from start to finish while making sure all health and safety requirements were met.
• Oversaw order numbers for other stores and organised transport for the freshly made donuts throughout the entirety of Auckland.

I was also one of the winners of our monthly Krispy Kremer awards out of all stores in New Zealand and Australia for two consecutive months.