Tiana Harris
Auckland,AUK
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across various roles, including a significant tenure at Tipi & Bob’s Waterfront Lodge. Skilled in housekeeping and adept at managing guest relations, I excel in fast-paced environments, ensuring both cleanliness and safety. Demonstrated ability to boost efficiency and resolve conflicts swiftly, embodying exceptional multitasking and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Contract Cleaner
Barrier Habitats
11.2022
Property Manager
Tipi & Bob’s Waterfront Lodge
01.2020 - Current
- Handled Guest complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive Guest relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced Guest satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Answering phone calls and dealing with online booking systems.
- Cleaning units upon check out.
- Collecting payments.
Sales Associate
Country Road Group
12.2014 - 01.2015
- Arranged racks and shelves for optimal visual appeal.
- Ensured accuracy in financial exchanges through proper cash handling procedures.
- Cultivated connections with clients to sustain ongoing sales.
- Handled customer returns as per store regulations.
Waitress
The Hotel Grand Chancellor
06.2014 - 10.2014
- Maintained high service standards under pressure.
- Demonstrated excellent multitasking skills, managing numerous tables simultaneously.
- Maintained cleanliness to enhance guest satisfaction.
- Handled challenging customers with composure.
- Operated cash registers and credit card machines to finalize transactions.
Makeup Artist
Cinco Cine Film Productions
07.2012 - 07.2012
- Operated on-call during film production for Māori Television.
- Ensured client comfort by adhering to strict sanitation practices.
- Disinfected beauty implements to ensure customer safety.
- Increased customer happiness through customized beauty advice.
POS Cashier
Bunnings Warehouse
03.2011 - 02.2012
- Boosted customer satisfaction by promptly handling transactions and inquiries.
- Delivered outstanding customer support by welcoming guests cordially.
- Maintained positive store image resolving customer issues.
- Handled payments using cash, credit, debit and vouchers.
Education
Diploma In Makeup Artistry - Beauty
The Makeup School
Ponsonby Central Auckland Certificate - Project Management
Te Wānanga O Aotearoa
Auckland12.2019
Certificate - Business (Small Business) Level 4
Te Wānanga O Aotearoa
12.2019
Certificate - Money Management (Level 3)
Te Wānanga O Aotearoa
12.2017
Skills
- Office cleaning
- Health and safety
- Housekeeping
- Cleaning and sanitizing
- Carpet cleaning
- Interior and exterior cleaning
Languages
Te Reo Māori
Native or Bilingual
Timeline
Contract Cleaner
Barrier Habitats
11.2022
Property Manager
Tipi & Bob’s Waterfront Lodge
01.2020 - Current
Sales Associate
Country Road Group
12.2014 - 01.2015
Waitress
The Hotel Grand Chancellor
06.2014 - 10.2014
Makeup Artist
Cinco Cine Film Productions
07.2012 - 07.2012
POS Cashier
Bunnings Warehouse
03.2011 - 02.2012
Diploma In Makeup Artistry - Beauty
The Makeup School
Certificate - Project Management
Te Wānanga O Aotearoa
Certificate - Business (Small Business) Level 4
Te Wānanga O Aotearoa
Certificate - Money Management (Level 3)
Te Wānanga O Aotearoa
Similar Profiles
Linsey SchrollLinsey Schroll
Project Lead at OC HabitatsProject Lead at OC Habitats
Taylor RuckelTaylor Ruckel
Project Manager at Valley Habitats Remodeling Inc.Project Manager at Valley Habitats Remodeling Inc.
Saiesh JitendraSaiesh Jitendra
Sales Executive (unofficial) at Ecologic HabitatsSales Executive (unofficial) at Ecologic Habitats