Tiana Jensen
Auckland,AUK
Summary
I am a highly motivated and compassionate person, with a desire to take on new opportunities and enhance the lives of elderly people living with dementia. I may have no direct professional experience working in aged care; however, I have the right mindset and heart to care for residents as if they were my own grandparents. I have the willingness to learn and develop my knowledge; I have done extensive research and currently completing a self-paced course on dementia.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
A Supported Life
, Auckland
12.2024 - Current
- Provided compassionate care and support to individuals with disabilities.
- Walked alongside individuals to enhance independence and dignity.
- Provided support in daily activities such as personal care, meal preparation, and medication prompts.
- Monitored individuals' behaviors, recorded observations, and reported any changes or concerns to the coordinator.
- Accompanied individuals on outings to promote independence and integration into the community.
- Followed the individual care plan to administer medication
Senior front of house
The Hunting Lodge Winery and Restaurant
, Auckland
02.2019 - 11.2024
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Training new staff members and delegating tasks
Nanny
Local family
, Auckland
07.2019 - 11.2019
- Performed light housekeeping duties, such as laundry, and meal preparation.
- Assisted children with daily needs, such as dressing, bathing, and feeding.
- Read stories to the children, and engage them in creative play activities.
Checkout Operator
Woolworths
, Auckland
10.2017 - 10.2018
- Customer service skills.
- Processed transactions and cash handling.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Health Science - Psychology
Massey University
Auckland07-2027
NCEA Level 1, 2 & 3 -
Avondale College
Auckland12-2018
Skills
- Client support
- Behavior monitoring and redirection
- Active listening
- Relationship building
- Positive reinforcement
- Time management
- Conflict resolution
References
References available upon request.
Timeline
Direct Support Professional
A Supported Life
12.2024 - Current
Nanny
Local family
07.2019 - 11.2019
Senior front of house
The Hunting Lodge Winery and Restaurant
02.2019 - 11.2024
Checkout Operator
Woolworths
10.2017 - 10.2018
Bachelor of Health Science - Psychology
Massey University
NCEA Level 1, 2 & 3 -
Avondale College