Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiana Jensen

Auckland,AUK

Summary

I am a highly motivated and compassionate person, with a desire to take on new opportunities and enhance the lives of elderly people living with dementia. I may have no direct professional experience working in aged care; however, I have the right mindset and heart to care for residents as if they were my own grandparents. I have the willingness to learn and develop my knowledge; I have done extensive research and currently completing a self-paced course on dementia.

Overview

8
8
years of professional experience

Work History

Direct Support Professional

A Supported Life
, Auckland
12.2024 - Current
  • Provided compassionate care and support to individuals with disabilities.
  • Walked alongside individuals to enhance independence and dignity.
  • Provided support in daily activities such as personal care, meal preparation, and medication prompts.
  • Monitored individuals' behaviors, recorded observations, and reported any changes or concerns to the coordinator.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Followed the individual care plan to administer medication

Senior front of house

The Hunting Lodge Winery and Restaurant
, Auckland
02.2019 - 11.2024
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Training new staff members and delegating tasks

Nanny

Local family
, Auckland
07.2019 - 11.2019
  • Performed light housekeeping duties, such as laundry, and meal preparation.
  • Assisted children with daily needs, such as dressing, bathing, and feeding.
  • Read stories to the children, and engage them in creative play activities.

Checkout Operator

Woolworths
, Auckland
10.2017 - 10.2018
  • Customer service skills.
  • Processed transactions and cash handling.
  • Resolved customer complaints in a professional manner.

Education

Bachelor of Health Science - Psychology

Massey University
Auckland
07-2027

NCEA Level 1, 2 & 3 -

Avondale College
Auckland
12-2018

Skills

  • Client support
  • Behavior monitoring and redirection
  • Active listening
  • Relationship building
  • Positive reinforcement
  • Time management
  • Conflict resolution

References

References available upon request.

Timeline

Direct Support Professional

A Supported Life
12.2024 - Current

Nanny

Local family
07.2019 - 11.2019

Senior front of house

The Hunting Lodge Winery and Restaurant
02.2019 - 11.2024

Checkout Operator

Woolworths
10.2017 - 10.2018

Bachelor of Health Science - Psychology

Massey University

NCEA Level 1, 2 & 3 -

Avondale College

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Tiana Jensen