Tiana Marie MacDonald
Meadowbank,New Zealand
Summary
To seek and maintain a part-time position that offers professional challenges utilising interpersonal skills, excellent time management and organisational skills. A detail-oriented hard worker who is reliable and trustworthy. Customer Service skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by showing positive and professional behaviours, understanding customer desires and providing customised solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Picker Packer
Avenuecool store
11.2022 - 02.2023
- This was my job over the summer break from university while I was back in my hometown.
- Pulled orders quickly to maintain demanding productivity goals
- Printed labels, packaged boxes, and organised them into plies for certain areas
- Checked packing slips and other documentation to appropriately box items requested by clientele
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
Shopfloor
The warehouse
02.2021 - 02.2022
- This was my part-time job while studying at High school
- stocking and organising products efficiently while attending to customers when needed
- Skilled at working independently and collaboratively in a team environment and also with training new employees
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written, with customer inquiries in person and over the phone
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
Checkouts
The warehouse
11.2018 - 01.2021
- This was my part-time job while studying in high school
- Greeted customers entering the store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases and locate items
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- keeping busy by cleaning when fewer customers to keep areas clean and tidy
- helped with training new employees
Education
Bachelor of Arts - Dance Studies
The University of Auckland
Auckland, New Zealand11.2025
NCEA level 3 -
Hagley Community College
Christchurch, NZ11.2021
Skills
- Customer service
- Stocking shelves
- Adobe InDesign
- Eftpos and cash handling
- Picking and packing products
- Food handling/health and safety
- Hard working
- Positive attitude
- Communication
- Challenges & willingness to learn
Accomplishments
- Certificate in Dance, 2021, I successfully completed 1 year of part-time dance study in technique, Repertoire, choreography and performance at Hagley College in the Hagley dance project.
- Scholarship, 2021, I received a dance scholarship from Hagley College
- Certificate in Dance, 2020, I successfully completed 1 year of full-time dance study in technique, Repertoire, choreography and performance at Hagley College in the Hagley dance company.
- Customer service award, 2018, I received a customer service award from The Warehouse for completing a work experience that I attended once a week for 10 weeks.
References
- Jamie louttit, Manager - Avenue coolstores 2012, Jamie@avenuecoolstores.co.nz, 021900793
- Leanne Ward, Manager - The warehouse, 0211837551
Hobbies And Interests
- Dance is one of my main interests and goals for a career, it makes me more confident as a person. I also enjoy taking community dance classes and meeting new people.
- I enjoy pencil drawing, painting and journaling.
- I love doing physical activities like gymnastics, exercising, stretching, and nature runs, walks or hikes.
- I also enjoy cooking and baking.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Picker Packer
Avenuecool store
11.2022 - 02.2023
Shopfloor
The warehouse
02.2021 - 02.2022
Checkouts
The warehouse
11.2018 - 01.2021
Bachelor of Arts - Dance Studies
The University of Auckland
NCEA level 3 -
Hagley Community College
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