Tiana MacDonald
Auckland,AUK
Summary
Proficient in customer service, excelling in communication, active listening, and analytical problem-solving to enhance customer experiences. Committed to fostering loyalty through positive interactions and tailored solutions that align with customer needs.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Greenlane Gastropub
02.2024 - 03.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Supported back-of-house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Picker Packer
Avenuecool store
11.2022 - 02.2023
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Executed precise order picking by verifying items against packing slips to ensure accuracy.
Shopfloor
The warehouse
02.2021 - 02.2022
- Stocking and organizing products efficiently while attending to customers when needed.
- Skilled at working independently and collaboratively in a team environment, and also at training new employees.
- Excellent communication skills, both verbal and written, with customer inquiries in person and over the phone.
Checkouts
The warehouse
11.2018 - 01.2021
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Trained new employees on checkout procedures and customer service best practices.
Education
Bachelor of Arts - Dance Studies
The University of Auckland
Auckland, New Zealand08-2025
NCEA level 3 -
Hagley Community College
Christchurch, NZ11.2021
Skills
- Customer service
- Effective organization
- Point of sale operations
- Strong work ethic
- Diligent worker
- Constructive mindset
- Effective communication
- Eagerness to learn
- Team player attitude
- Problem solving
Accomplishments
• Dance Scholarship, 2021, Hagley College
• Certificate in Dance, 2021, Hagley Dance Project, Hagley College
• Certificate in Dance, 2020, Hagley Dance Company, Hagley College
• Customer service award, 2018, The Warehouse
• Certificate in Dance, 2021, Hagley Dance Project, Hagley College
• Certificate in Dance, 2020, Hagley Dance Company, Hagley College
• Customer service award, 2018, The Warehouse
References
- Jamie louttit, Manager - Avenue coolstores 2012, Jamie@avenuecoolstores.co.nz, 021900793
Timeline
Front of House Employee
Greenlane Gastropub
02.2024 - 03.2024
Picker Packer
Avenuecool store
11.2022 - 02.2023
Shopfloor
The warehouse
02.2021 - 02.2022
Checkouts
The warehouse
11.2018 - 01.2021
Bachelor of Arts - Dance Studies
The University of Auckland
NCEA level 3 -
Hagley Community College