Tiana McQuillan-Sharland

- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.

- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.

- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.

- Mentored junior team members, providing guidance on best practices and troubleshooting issues as needed.

- Quickly and accurately counted drawers at start and end of each shift.

- Answered incoming calls to provide product information, features and benefits.

- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

- Assisted customers with prompt and polite support in-person and via telephone.

- Answered customer questions about product and services, helped locate merchandise, and promoted key items.

Provision of personal care including the following task specific duties:

- Tube Feeding - Pre made foods

- Administrating medication

- Suctioning

- Behaviour support / emotional support

- personal care

This introduced me to the importance of carrying out duties, while being sensitive, empathetic, non-judgmental and respectful.

- Contributed to team success by completing jobs quickly and accurately.

- Worked different stations to provide optimal coverage and meet production goals.

- Developed strong customer service and product knowledge skills to enhance individual and team performance.

- Answered questions about store policies and addressed customer concerns.

- Worked with shift manager to solve problems and handle customer concerns.

- Built relationships with customers to encourage repeat business.

- Operated and closed out drawers with high accuracy to maintain balanced registers.