Tiana Poinga
Auckland,AUK
Summary
I am a vibrant individual with exemplary customer service skills and the strength to co-operate in a team or individually. I am knowledgeable in tackling issues and concerns with poise as well as being passionate about holding my self to a high standard when taking on new tasks or roles. I am extremely adept in learning new skills and I look forward to building upon my skill set.
Overview
17
17
years of professional experience
Work History
Customer Care Consultant
Miele Nz
04.2023 - 11.2023
Point of Sales/ Customer Service
Mitre 10 Mega
01.2022
Game Master
Scapegoats Escape Rooms
06.2022 - 06.2022
Passenger Operator
Transdev Wellington
01.2018 - 01.2021
Tree House, Hospitality & Customer Service Training
01.2018
2 Faced Drama Innovation
01.2016 - 01.2018
The Company NZ
01.2007 - 01.2015
Education
Wellington East Girls College
01.2016
Skills
- Complaint Handling
- Customer-focused
- Relationship Building
- Exceptional telephone etiquette
- Problem-solving abilities
- Customer Service
- Active Listening
- Problem Resolution
References
- Jonathan Iremonger, 027 828 4873
- Rob Ferguson, 022 643 5415
- Sharnee Lewis, 027 332 2467
Hobbies and Interests
- Make up application
- Beginner Nail technician
- Beauty realated activites
- Child Care
- Animals/ pets
- Creative activities
- Dance
Training
- St. Johns First Aid Foundation Course, 2016
- Occupational Health & Safety NZQA Cert., 2016
- Mojo Barista Training, 2015
- NZMA Wellington, 2015
Timeline
Customer Care Consultant
Miele Nz
04.2023 - 11.2023
Game Master
Scapegoats Escape Rooms
06.2022 - 06.2022
Point of Sales/ Customer Service
Mitre 10 Mega
01.2022
Passenger Operator
Transdev Wellington
01.2018 - 01.2021
Tree House, Hospitality & Customer Service Training
01.2018
2 Faced Drama Innovation
01.2016 - 01.2018
The Company NZ
01.2007 - 01.2015
Wellington East Girls College
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