Tianze Xie
Auckland,AUK
Summary
I can be very welcoming to customers, maintain good relationships with them, clean rooms, be conscientious and responsible, and have a love of learning and a willingness to work long hours.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Shuai Yang
06.2018 - 07.2019
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Cleaner
Petty
04.2017 - 11.2017
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Education
High School Diploma -
ACG New Zealand International College
Auckland, NZ05.2018
Skills
- Document Control
- Warranty Service
- Sales Transactions
- Data Collection
- LiveChat Messaging
- Microsoft Excel
Timeline
Customer Service Representative
Shuai Yang
06.2018 - 07.2019
Cleaner
Petty
04.2017 - 11.2017
High School Diploma -
ACG New Zealand International College
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