Summary
Overview
Work History
Education
Skills
References
Timeline
Work Availability
Work Preference
Interests
Languages
Hi, I’m

Tiara Boyland

Tiara Boyland

Summary

Transport Allocator / Supervisor with seven years of diverse experience across logistics, hospitality, administration, and customer service. Demonstrates proficiency in data-driven decision-making, compliance management, and team coordination, fostering seamless operations. Eager to leverage skills in a dynamic environment that encourages growth and innovation.

Overview

8
years of professional experience

Work History

Linfox Logistics

Transport Allocator / Supervisor
11.2021 - Current

Job overview

  • Allocate and manage outbound freight for metro Woolworths stores, ensuring timely deliveries.
  • Supervise MSRDC yard and transport building operations, maintaining Chain of Responsibility compliance.
  • Input data and manage despatch/operations using Tactics, WMS, and TMS systems.
  • Optimize freight allocation for metro stores, ensuring Chain of Responsibility compliance and efficient network operations through data-driven decision-making.
  • Manage driver fatigue monitoring and productivity tracking, implementing precise daily reporting for network-wide performance improvement.
  • Foster seamless communication between DCs, coordinating efforts to optimize trailer flow and ensure accurate, timely labor reporting across the network.
  • Office duties including but not limited to: data entry, spreadsheet creation, various work with the Microsoft Suite, creating and implementing SOP to support onboarding.

Carrum Station Charcoal Chicken

Hospitality All Rounder
03.2017 - 11.2021

Job overview

  • Engaged with customers, addressed feedback, and promoted products, enhancing customer satisfaction.
  • Managed order taking and food preparation, ensuring high standards of food hygiene.
  • Trained new staff members, improving team efficiency and service quality.
  • Conducted general and deep cleaning, maintaining a clean and safe environment.

South East Water

Customer Contact Officer
04.2021 - 07.2021

Job overview

  • Managed high-volume inbound calls, providing exceptional customer support across diverse scenarios while adhering to strict privacy protocols.
  • Implemented rigorous verification processes, safeguarding customer data integrity and maintaining compliance with privacy regulations.
  • Enhanced customer satisfaction through effective problem-solving and timely follow-ups.
  • Coordinated with multiple departments, efficiently submitting cases and conducting follow-up calls to ensure comprehensive customer issue resolution.
  • Offered empathetic assistance to customers facing various challenges, fostering positive relationships and enhancing overall satisfaction.

Stellar XM

Customer Solutions Specialist
02.2021 - 03.2021

Job overview

  • Managed outbound calls to assist vulnerable individuals, ensuring empathetic and effective communication.
  • Handled inbound inquiries on state regulations, accurately logging data in query management systems.
  • Adhered to scripts to maintain consistency and compliance in customer interactions.
  • Collaborated with a range of individuals, adapting to various circumstances and needs.

Branded Products

Production, Marketing, and Admin Coordinator
07.2019 - 02.2020

Job overview

  • Coordinated client and supplier interactions, ensuring seamless business operations and timely deliveries.
  • Designed artwork and visuals, enhancing trusted brand identity and marketing efforts.
  • Managed incoming calls and directed them to appropriate departments, improving communication efficiency.
  • Welcomed clients and suppliers, fostering positive relationships and professional interactions.
  • Organized and directed freight logistics, ensuring accurate and timely shipments.

Education

Chisholm Institute

Certificate II & III from Business
02.2016

University Overview

Chisholm Institute

Certificate IV from Business
01.2019

University Overview

Skills

    Management Skills

    Advanced Reading & Writing

    Computer Skills

    Active Listening

    Communication

    Customer Service

    Time Management

    Problem Solving

    Project Coordination

    Team Leadership

    Logistics Coordination

    Data Entry

    Performance Reporting

    Microsoft Suite

    MYOB

    Adobe Photoshop

References

References

BRADLEY PHILPOT | Primary Connect

bphilpot2@primaryconnect.com.au | 0407 775 196


DANIEL ARNOLD | Linfox Australia

daniel_arnold@linfox.com | 0426 930 819

Timeline

Transport Allocator / Supervisor
Linfox Logistics
11.2021 - Current
Customer Contact Officer
South East Water
04.2021 - 07.2021
Customer Solutions Specialist
Stellar XM
02.2021 - 03.2021
Production, Marketing, and Admin Coordinator
Branded Products
07.2019 - 02.2020
Hospitality All Rounder
Carrum Station Charcoal Chicken
03.2017 - 11.2021
Chisholm Institute
Certificate II & III from Business
Chisholm Institute
Certificate IV from Business
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Work Location

RemoteHybrid

Important To Me

Flexible work hoursWork from home option4-day work week

Interests

Writing

Reading

Photography

Graphic Design

Languages

English
Bilingual or Proficient (C2)

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Tiara Boyland