TIARE ENOKA
Akl ,AUK
Summary
Reliable individual with top-notch customer service skills, sales expertise, and strengths in relationship-building. Dedicated to providing comprehensive service for customers. Possesses in-depth understanding of sales strategy and merchandising techniques. Motivated to build customer loyalty through individualized and excellent service, while meeting company goals and targets. Committed to strengthening the customer experience with positivity and professionalism when answering requests and processing sales. Knowledgeable about maintaining optimal stock levels and merchandising items. Excellent listening skills combined with an analytical and attentive nature. Eager individual who is willing to develop new skills and knowledge along the way. Affiliated with organizations that provide opportunities for professional and personal growth, while effectively utilizing versatile skills to help promote your corporate mission and exceed team goals.
Overview
8
8
years of professional experience
Work History
Childcare Provider
Te Piri O Waimirirangi Kohanga Reo
Te Kao, Northland
07.2023 - 12.2024
- Promoted Te Reo Maori Me Tona Tikinga into routine learning experiences such as speaking, singing, and various activities.
- Tended to diaper changes responsibly when required.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
Deputy Registrar
Ministry of Justice
04.2022 - 07.2023
- Provide advanced level of Customer service within the Ministry of Justice
- Prepare and keep the minutes of meetings and court related matters
- Case Management - includes ensuring files are accurate and up to date
- This part of the role involves a large component of data entry into the CMS system
- Customer Service – Answer and assist any enquiries and questions that come to the counter, customers can access information for any court related matter as well
- We work to answer customer queries via face to face, phone or email interactions
- Court Taking - the running of the court
- This includes introducing Judges (in English and Te Reo Maori), working closely with them in the Courtroom and Chambers, managing jurors and general administration of the court
- Taking Court Minutes, providing dates for nexts appearance or court matters
- Filing Documents no longer active away or send to storage
- Assisting Just Of The Peace, Community Magistrate and Judges with any queries or questions
Camp Ground Supervisor
01.2022 - 02.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Prioritized and organized tasks to efficiently accomplish service goals
- Cleaning facilities
- Checking campers in
- Minor campsite maintenance
- Sharing information about the area with visitors
- Providing a Fun, Family friendly environment for visitors
Administrative Receptions/ Accounts
Burnard International
Mangere Bridge, Auckland
07.2021 - 10.2022
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents
- Mid level of data entry
- Prepared, organized and stored information in paper and digital form
- Dealt with queries on the phone and by email
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events
- Maintained office supplies inventory by checking stock and ordering new supplies
- Greeted visitors at reception
- Managed diaries, scheduling meetings and booking rooms
- Arranged post and deliveries
- Heavily involved with customer care
- Air and sea freight sorting, customer number information
Retail Agent
Bunning
Manukau, New Zealand, New Zealand
03.2019 - 07.2021
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Cos work with check outs as well as end of day banking
- Manage efficient cash register operations, including scanning items processing payments and issuing receipts
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Increased sales by offering advice on purchases and promoting additional products
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
Café worker
04.2018 - 01.2019
- Answered product questions with up-to-date knowledge of sales and promotions
- Greeted customers and offered immediate assistance
- Prepared foods such as salads, sandwiches, baked goods and meat
- Ensured food is fresh and kept at a safe temperature
- Prepared coffee beans and use a coffee machine to make coffee
- Made hot and cold drinks such as tea, coffee or juice
- Assisted customers by taking orders and answer their questions
Guest services agent/receptionist
Pacific Resort Hotel Group
Rarotonga
01.2017 - 12.2019
- Demonstrated respect, friendliness and willingness to help wherever needed
- Increased customer satisfaction by resolving products and services issues
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled day-to-day running of department tasks, ensuring high levels of productivity and progression
Retail Sales Assistant
Island Craft ltd
Avarua, Rarotonga
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Used product knowledge, sales ability and customer relation skills to drive substantial sales increases
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Managed cash register operations using POS system and processed sales and returns
Kitchen Hand
Runway
AVARUA, Cook Islands
- Maintained order and cleanliness of work areas to conform with health codes
- Gathered ingredients and cleaned and cut food items to prep recipes
- Prepared light meals Toasties, salads, sandwiches, pasta
- Prepared hot and cold drinks for customers
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Fulfilled customer orders timely and efficiency while complying with pricing, packing and weighing procedures
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
- Assisted customers with product selection by answering questions regarding ingredients, nutritional value
Education
Diploma - Tourism Aviation
New Zealand School of Tourism
Mangere01.2019
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Tereora College
Rarotonga01.2018
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Nukutea College
Rarotonga01.2016
Skills
- Microsoft Office Proficiency
- Customer service
- Clear Communication Skills
- Sales expertise
- Point of sale knowledge
- Active listening
- Data Management
- Cash register operation
- Microsoft applicants proficiency
- Problem resolution
- Organizational skills
- Reliable and trustworthy
- People skills
- Planning
- Working collaboratively
- Excel
LANGUAGES
English: Professional
Te Reo Maori: Professional
EDUCATION SUMMARY-
NCEA L1, excellence in Cook Islands Maori Graduated with top in Level2 &31st in Tourism award New Zealand School of Tourism L4 Travel and Tourism L5 diploma
Timeline
Childcare Provider
Te Piri O Waimirirangi Kohanga Reo
07.2023 - 12.2024
Deputy Registrar
Ministry of Justice
04.2022 - 07.2023
Camp Ground Supervisor
01.2022 - 02.2022
Administrative Receptions/ Accounts
Burnard International
07.2021 - 10.2022
Retail Agent
Bunning
03.2019 - 07.2021
Café worker
04.2018 - 01.2019
Guest services agent/receptionist
Pacific Resort Hotel Group
01.2017 - 12.2019
Retail Sales Assistant
Island Craft ltd
Kitchen Hand
Runway
Diploma - Tourism Aviation
New Zealand School of Tourism
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Tereora College
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Nukutea College