Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tien Duc Nguyen

Flat Bush,Auckland

Summary

Accomplished Cafe Owner and Food Production Supervisor with a proven track record at EZ Foods, enhancing operational efficiency and customer satisfaction. Expert in time management and customer service, I've successfully mentored teams, streamlined processes, and significantly improved service quality. My leadership is marked by a commitment to reliability and teamwork, driving professional growth and exceptional product consistency.

Knowledgeable Desired Position with proven background in managing and enhancing cafe operations. Successfully led team to deliver exceptional customer service and maintain high standards of quality and efficiency. Demonstrated expertise in inventory management and vendor negotiations.

Overview

15
15
years of professional experience

Work History

Cafe Owner

Forage Hill Cafe
02.2023 - 01.2025
  • Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Mentored and trained employees to improve performance and encourage professional growth.
  • Enhanced customer loyalty through exceptional service and consistent product quality.

Truck Driver

EZ Foods
03.2019 - 12.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Supported new drivers by sharing best practices and insights gained from experience on road.

Food Production Supervisor

EZ Foods
01.2018 - 02.2019
  • Enhanced production efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced food waste by monitoring inventory levels and adjusting production plans accordingly.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Chef

Cafe and Eatery
02.2010 - 02.2018

• Set up work stations, prep tables, service counters and steam tables.

• Properly stored food by adhering to food safety policies and procedures.

• Adhered to company safety policies and procedures regarding proper food

safety and sanitation.

• Prepared and built food items according to standardized recipes and

directions.

• Broke down, cleaned and sanitized work stations at end of shift.

• Removed cooked products and packed in containers.

• Safely operated kitchen equipment including industrial size mixers and

[Type] tools.

• Purchased ingredients from local farms to benefit environment and reduce

costs.

• Trained kitchen workers on culinary techniques.

Prepped foods for dishes, including roasted, sautéed, fried and baked

items.

• Plated food according to restaurant artistic guidelines to promote attractive

presentation.

• Oversaw kitchen employee scheduling to meet coverage needs and avoid

wasted labor.

• Supervised kitchen food preparation in demanding, high-volume environments.

Education

Level 4 Of Business -

St Geoge Institute of Study
Auckland, AUK

Skills

  • Customer service
  • Teamwork
  • Time management
  • Reliable and responsible
  • Multitasking
  • Customer relations

Timeline

Cafe Owner

Forage Hill Cafe
02.2023 - 01.2025

Truck Driver

EZ Foods
03.2019 - 12.2022

Food Production Supervisor

EZ Foods
01.2018 - 02.2019

Chef

Cafe and Eatery
02.2010 - 02.2018

Level 4 Of Business -

St Geoge Institute of Study
Tien Duc Nguyen