Tienira Tekinene
Whitiora,Hamilton
Summary
Adept in bilingual communication and critical thinking, I excelled as a Customer Service Representative at the Ministry of Social Development, where I significantly enhanced client engagement. My expertise in problem-solving and call center operations, coupled with a track record of resolving complex customer issues, underscores my ability to deliver superior customer support and foster meaningful relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ministry of Social Development
Te Rapa, Hamilton
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer questions.
- Met and exceeded standards for client engagement with whānau.
Student Ambassador
University of Waikato
Hillcrest, Hamilton
02.2021 - 11.2022
- Conducted campus tours for prospective students and their families.
- Provided information to visitors regarding the admission process, academic programs and student life.
- Participated in community outreach activities by attending college fairs around the area.
- Generated excitement for prospective students through workshops, presentations and sharing first-hand experiences.
- Represented college at career fairs, school visits and other informational programs to increase enrollment.
Education
Bachelor of Laws - Law
University of Waikato
Hamilton, NZ10-2023
Skills
- Punctuality and reliability
- Bilingual (I-Kiribati)
- Critical thinking
- Call center experience
- Customer service
- Problem-solving
Affiliations
- President of the Hamilton Contact Centre Pacific Committee Moana
- Volunteer helper at the Glen Innes Sventh-Day Adventist Pathfinder Group
- Youth member of the Glen Innes Seventh-Day Adventist
- Youth Member of the Kiribati Waikato Association Incorporated
Timeline
Customer Service Representative
Ministry of Social Development
10.2023 - Current
Student Ambassador
University of Waikato
02.2021 - 11.2022
Bachelor of Laws - Law
University of Waikato
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