Tiffany Irving
Tuakau,AUK
Summary
To establish myself in a career where I can apply my skills and experience. I welcome new challenges which allow me to demonstrate my initiative. I have sound work ethics and always apply myself to the role at hand in an effective and dedicated manner. I a customer centric professional with a decade of experience in cultivating relationship and have knack for revealing customer needs to deliver solutions.
Overview
18
18
years of professional experience
Work History
Sales Representative
AA Insurance
Auckland
06.2023 - Current
- Providing exceptional customer service by actively listening and ensuring that I am providing customer will all relevant information
- Meeting BPIs in my balanced score card
- Assessing needs through relationship building throughout the call
- Answering 18+ calls a day and providing accurate quotes based on the customers information
- Handling dificult conversations around premium increases and trying to find a one call resolution for the customer
Client Experience Manager
Saito Labels
03.2016 - 11.2021
- Named Key Account Operational support for accounts lead by Manager(s)
- Responsible for a professional and prompt response to all inbound client requirements
- Timely Order processing, quotation responses & general enquiry replies
- On-boarding of new clients &/OR SKUs
- Full & accurate information provided for systems updates
- Coordination of any proofing with Workflow Planner
- Specification approval with clients
- Close loop' ensuring full communication through on-boarding process
- Management of VIP process
- Proofing & onboarding process followed
- Ensuring the data is accurate for operators and loaded into VIP manager accurately
- Response & Coordination of 'warehouse' labeling data requirements
- Understanding of additional 3rd party supply
- Quotations accurately covering Forex & indent, for true landed costs
- Vendor Supply Management for this chain of products
- Ensuring documentation & standards kept, passing annual audit for continued GS1 accreditation.
Account Manager/Sales Support/VIP Processing
Saito Labels
03.2016 - 05.2017
- Provide first point of contact for operational matters on key accounts, supporting New Business Manager
- Researching leads and opportunities for the NBM
- Manage existing accounts by qualifying ordering patterns & proactively contacting clients to coordinate requirements, & quantify any new business requirements
- Review client products & general account activity to capitalize on opportunities
- Create and supply quotations direct to managed accounts and/or on behalf of the NBM
- A through understanding of NEO Inkjet and Zebra printers to be able to run the machines for creation of samples and production purposes
- Management of the VIP (variable Image Print) bureau and all label design through the use of VIP manager and
- Maintaining the GS1 Accreditation; including completion of all audits and data collection
- Back up assistance to the customer service team as and when needed
- Back up assistance to the dispatch team as and when needed.
Print Buyer – Group Procurement
ASB Bank Limited
10.2008 - 02.2011
- Maintenance of the Group Procurement SharePoint intranet site
- Monthly invoicing for all printing and merchandising products
- Handling all Procurement queries and maintenance of the Procurement inbox
- Quoting for printed products with various suppliers and quote comparison
- Involvement in process improvement projects
- Maintenance and improvement of the Procurement database
- Inventory and stock quality control for all printed stock held at Wickliffe
- Identifying savings opportunities and disbursement of aged stock
- Maintenance of all archiving and filing.
Retail Lending Technician – Lending Services
ASB Bank Limited
09.2006 - 10.2008
- Liaising with internal customers and solicitors regarding loan conditions and documentation
- Building relationships with internal customers, brokers and solicitors
- Receiving and processing loan documentation requests
- Attention to detail – ensuring all correct loan conditions, rates, details and information are correct
- Loading security in the ASB system to ensure all security information is held correctly
- Processing and documenting loans for Trusts, LAQCs and for guarantors
- Documenting motor vehicle loans and Government Eco loans
- Processing alterations to security and interest rates
- Excellent time management skills and accuracy as proven by yearly objectives
- Excellent assessing and prioritizing skills.
Customer Service Representative – Contact Centre
ASB Bank Limited
09.2005 - 09.2006
- Meeting and achieving sales targets
- Answering all customer queries and dealing with complaints
- Processing all customer requests, from transferring money to quoting car insurance
- Assisting with On Job Coaching for new staff
- Maintaining and organizing the team social club functions
- Achieving all required on job qualifications.
Skills
- Customer Service
- Client Account Management
- Customer Needs Assessment
- Customer Retention
- Sales Closing
- Records Management
- Lead Prospecting
- Process Improvement
- Interpersonal Communication Skills
- Relationship Building
- Print Industry Knowledge
- Banking Industry Knowledge
- Insurance Industry Knowledge
- CRM Proficiency
- Product and Service Knowledge
Contact Email
tiffany.irving85@gmail.com
Summary Profile
Experience in liaising, networking and relationship building with internal and external customers. Extensive experience in Account Management. Competent in meeting KPIs and sales requirements. Competent computer skills in Microsoft Office and other software. Effective working under self-management in a remote environment. Strengths in organization and ability to achieve goals within set time frames. Friendly, reliable, responsible, focused person. Creative, lateral thinker, and effective problem-solving skills. Ability to work in a diverse team.
References
Reference contacts available upon request
Timeline
Sales Representative
AA Insurance
06.2023 - Current
Client Experience Manager
Saito Labels
03.2016 - 11.2021
Account Manager/Sales Support/VIP Processing
Saito Labels
03.2016 - 05.2017
Print Buyer – Group Procurement
ASB Bank Limited
10.2008 - 02.2011
Retail Lending Technician – Lending Services
ASB Bank Limited
09.2006 - 10.2008
Customer Service Representative – Contact Centre
ASB Bank Limited
09.2005 - 09.2006
Similar Profiles
Katie Sew HoyKatie Sew Hoy
Sales and Service Contact Center Representative at AA InsuranceSales and Service Contact Center Representative at AA Insurance
Shivani DhawanShivani Dhawan
Insurance Consultant at AA InsuranceInsurance Consultant at AA Insurance
Prajwan Monduri MadhuPrajwan Monduri Madhu
Sales advisor at AA InsuranceSales advisor at AA Insurance
Prajwan Monduri MadhuPrajwan Monduri Madhu
Sales advisor at AA InsuranceSales advisor at AA Insurance
Sasha-lee LimSasha-lee Lim
Pet Sitter at Pet Sit for CousinPet Sitter at Pet Sit for Cousin