Inbound and outbound customer service for Fibre installations, Business Team project management, Customer care, Escalations, Managing mail box , Managing technicians, Key projects involved with Managed migrations orders provisioning connect, Summerset retirement village, Bupa, Fletchers building, Dispatching and scheduling working alongside field managers technicians.
Health adviser trained, Covid support Adviser
Whakarongorau Aotearoa New Zealand Telehealth services- Covid response team Healthline
01.2020 - 04.2022
Health promotion, Training and shadowing new staff nesting, Booking people for their vaccination and advising, Health concerns and investigating cases.
Preschool teacher
Pebbles Montessori preschool
01.2018 - 01.2020
Teaching and caring for children and young babies, Evaluating and implementing, Health and safety daily, recording.
Nanny and Preschool home-based educator
Annie’s nannies
01.2013 - 01.2019
Planning teaching plans, Child and baby cares, Implementing strategies for behaviour management, Montessori Philosophy, Communication with parents and children.
Nurse assistant
Nursing agency
01.2014 - 01.2016
Developed and maintained courteous and effective working relationships, Used critical thinking to break down problems, Evaluate solutions and make decisions, Ability to adapt to new working situations and follow each individual environment, Patient daily health care.
Mental health and disability support care worker and Team leader
Henderson community home
01.2006 - 01.2014
Client finances, Care for client's daily care, Supporting and mentoring people with disability, Patient nursing notes, medication administering.
Hospital assistant
Lady king Life care
01.2005 - 01.2006
Caregiver
Archer Village rest home
01.2005 - 01.2006
Education
Applied Measurement and Data Analysing -
Cells and Chemistry in the Human Body -
Early Childhood Teaching Diploma -
Nanny Certificate -
Health and Safety Certificate Level 1 and 2 -
First Aid Certificate -
01.2023
Health Science Level 4 Certificate -
12.2021
Baby and Child First Aid -
01.2018
Medication Competency -
01.2006
Skills
Strategic Thinking
Customer Relations
Training and mentoring
Collaborative mindset
Project Planning
Technical understanding
Project evaluation
Customer Service
Attention to Detail
References
On request
Timeline
Project Management Coordinator
Chorus
01.2022 - Current
Health adviser trained, Covid support Adviser
Whakarongorau Aotearoa New Zealand Telehealth services- Covid response team Healthline
01.2020 - 04.2022
Preschool teacher
Pebbles Montessori preschool
01.2018 - 01.2020
Nurse assistant
Nursing agency
01.2014 - 01.2016
Nanny and Preschool home-based educator
Annie’s nannies
01.2013 - 01.2019
Mental health and disability support care worker and Team leader