Tiffany Morgan

• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow, while facilitating smooth communication between departments.
• Developed and maintained successful relationships and provided exceptional customer service when addressing client inquiries or concerns.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Conducted regular inventory checks of office supplies, ordering necessary items.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and completing a first aid course.
• Experience in M365, especially MS Teams and Outlook. As well as experience in MYOB, Zero and Miracle.
• Performed administrative duties such as invoicing, word processing, data entry, faxing, answered phone calls, responded to emails, routed mail and coordinated courier services.

• Reception duties
• Provide admin assistance, including answering the phone, email enquiries, setting up meetings
• Data entry, entering enrolment forms and student attendance
• Answer all queries regarding course requirements and enrollment
• Touring potential students around the campus
• Providing assistance with studylink
• First point of contact for visitors this included engaging couriers, students, parents and internal staff
• Money management in particular management of student fees, I was also in charge of auditing and follow up when payment wasn't made
• Stock inventory control, allocating inventory to students and staff
• Organized staff functions and competitions for students
• Help manage their Instagram and Facebook page

• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Responsible for educating myself on product knowledge
• To be organized and have great attention to detail
• Work accurately under time pressures
• Creating relationships with client's and building a repeat clientele

Responsible for achieving daily, monthly, yearly store targets

• Ensuring customers are: greeted correctly their needs are established, shown the full range of product and assisted to the changing rooms
• Responsible for store presentation and maintaining high standards
• Responsible for running shifts which includes: Making sure customers' needs are meet and making sure the team is performing
• Responsible for the development of my team, setting them goals and helping them to achieve those goals
• Creating a budget
• Tracking KPI's