Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Tapa

Wellington,WGN

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team. Worked in the wider part of the organization, opening stores and completing refits. Was appointed Regional of South Auckland temporarily between 2017 - 2018 and won store manager of year. The core component of the role is dealing with people of all facets of the business and engaging in the public, the people piece being the most favored part as well as uplifting or helping the people who worked for me to achieve their overall goals.

Overview

15
15
years of professional experience

Work History

Store Manager

Nga Huia Group Ltd
, Wellington - Auckland - Gisborne
04.2012 - Current
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Manager

Max fashions
CBD, Wellington
01.2010 - 03.2012
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.

Education

Study and Career Preparation L4

Te Ara Institute of Canterbury
Christchurch, NZ
06-2024

High School Diploma -

St Catherines College
Wellington
12-2007

Te Reo Maori Level 4

Te Wananga O Raukawa
Otaki, NZ

Skills

  • Team Development
  • Customer Service Management
  • Employee Training
  • Leadership Development
  • Staff Management
  • Culture development
  • Outstanding communication skills
  • Documentation And Reporting

Timeline

Store Manager

Nga Huia Group Ltd
04.2012 - Current

Assistant Manager

Max fashions
01.2010 - 03.2012

Study and Career Preparation L4

Te Ara Institute of Canterbury

High School Diploma -

St Catherines College

Te Reo Maori Level 4

Te Wananga O Raukawa
Tiffany Tapa