Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Wu

Auckland,AUK

Summary

Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Contact Center Agent

Allianz Partners - AWP Services New Zealand
05.2022 - 09.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Motel Manager

Anzac Court Motel
10.2019 - 05.2022
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.


Assistant Manager

Anzac Court Motel
06.2017 - 10.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Front House Attendant/Barista

Columbus Coffee Mitre
01.2015 - 06.2017
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.

Attendant

Albany Event Cinema
01.2013 - 01.2015
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat and organized to give areas professional and fresh appeal.

Education

Bachelor of International Hospitality Management - Marketing Major

Auckland University of Technology
2016

NSIA Diploma - Hospitality Management Level

North Shore International Academy
2014

Skills

  • Dependable and Cooperative
  • Consultative Sales Approach
  • Effective Customer Communication
  • People Management
  • Active Learning
  • Personnel Supervision
  • Event Planning and Assistance
  • Revenue Management

Timeline

Contact Center Agent

Allianz Partners - AWP Services New Zealand
05.2022 - 09.2025

Motel Manager

Anzac Court Motel
10.2019 - 05.2022

Assistant Manager

Anzac Court Motel
06.2017 - 10.2019

Front House Attendant/Barista

Columbus Coffee Mitre
01.2015 - 06.2017

Attendant

Albany Event Cinema
01.2013 - 01.2015

Bachelor of International Hospitality Management - Marketing Major

Auckland University of Technology

NSIA Diploma - Hospitality Management Level

North Shore International Academy

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Tiffany Wu