Summary
Overview
Work History
Education
Skills
Timeline
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Tiina Pakkanen

Turku,Varsinais-Suomi

Summary

Social and outgoing person who has gained work experience around the world. Nothing makes my smile and positivity clot. Creativity and sense of adaption are well included to my strengths. Challenge is always accepted and great way to push myself to the next level.

Overview

11
11
years of professional experience

Work History

Insurance Advisor

If Insurance
03.2021 - 10.2023
  • Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
  • Streamlined policy renewals for clients, leading to improved retention rates.
  • Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms and showing loyalty.
  • Established long-lasting relationships with clients through proactive communication and exceptional service.
  • salesman of the year 2022.
  • Top sales in the year by breaking previous record.
  • Working between two cities and working as well with social media, bringing culture together and joy to the work.
  • Beginner or the year 2021 - best of the best.

Social Media Content Creator + All Arounder

Golden Crown Iglu Finland
09.2020 - 02.2022
  • Enhanced brand awareness by creating engaging and shareable social media content.
  • Increased audience engagement through the development of tailored content for each platform.
  • Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
  • Photographed and edited all material for hotel and restaurant.
  • Managed social media accounts, ensuring timely responses to comments and messages from the community.
  • Worked as well in hotel reception and restaurant.
  • In charge of cocktail receipts.

Customer Service Representative

Alexandria Private Bank
03.2013 - 09.2020
  • At the beginning my role was to book the appointments for B2B and B2C customers by phone.
  • Then moved to contact present customers for meetings and being "face of the company" in Turku. Representing our company when customers walk in and make sure they feel comfortable before meeting financial advisors.
  • Checking, correcting and sending deals forward to our head office. Budgeting, planning and arranging events for our customers when launching some interesting investments that requires bigger heads up. Co-working daily with all other offices in Finland.
  • At the end was in charge of the customer service line and arranging events for customers and staff groups +50 and +200.

Restaurant Team Member

Vue De Monde
08.2014 - 07.2016
  • Attendant for the awards acclaimed fine dining 3 hat restaurant, Vue de monde.
  • Worked as well with Events and Lui bar. All three owned by Shannon Bennett and located in same floor in Rialto tower, Melbourne.
  • Worked as a lead attendant and cocktail bartender. I trained new staff for their positions and was responsible for beverage stock.
  • Representing our company at the offside events like Rolex, Australian Open, Audi, Miele etc.

Education

High School Diploma -

TSYK
Turku, Finland
03.2010

Skills

  • People orientated persona with professional communication and organizational skills
  • My inspiring and strong teaching nature brings a desire to put 110% into the work environment
  • Loyalty and trust to believe in the company I work for and for customer to feel it
  • Positivity and creativity
  • Record breaking attetude!

Timeline

Insurance Advisor

If Insurance
03.2021 - 10.2023

Social Media Content Creator + All Arounder

Golden Crown Iglu Finland
09.2020 - 02.2022

Restaurant Team Member

Vue De Monde
08.2014 - 07.2016

Customer Service Representative

Alexandria Private Bank
03.2013 - 09.2020

High School Diploma -

TSYK

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Tiina Pakkanen