Tilianamua Partsch
Wellington,WGN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Inland Revenue Department
07.2023 - Current
- Enhanced child support enforcement by conducting thorough investigations and verifying relevant information.
- Streamlined communication between parents and the agency, ensuring timely resolution of issues and concerns.
- Coordinated with employers to facilitate income withholding for delinquent non-custodial parents, ensuring timely collection of payments.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts to initiate collection actions.
Data Administrator
Ministry Of Justice
05.2023 - Current
- Created organized filing system to manage department documents.
- Moving documents, changing settings, renaming files.
- Allocating folders and Adjust in places
- Update file information in a database
- Organise existing data in spreadsheet
Support Officer
Covid
04.2021 - 06.2022
- Taking calls incoming and outgoing calls
- Support the public with their vaccination appointments to book and reschedule and provide well support and correct information to service users.
Team Supervisor
Whakarongorau Aotearoa
04.2021 - 06.2022
- Managing teams by making sure teams are adhere their works to works compliance
- Participate in managers meeting discussing subjects to improve service performance and quality
- Taking calls and helping the team out when calls are maximize.
Data Entry Officer
Cable Price
02.2020 - 03.2020
- Coding information, troubleshooting processing errors and achieving an organization's goals by completing the necessary tasks
Education
Bachelor of Business - Management
Massey University
Palmerston North, NZ04.2021
Diploma of Business - undefined
Massey University
2019
Graduate Certificate - Business
Te Wananga O Aotearoa
Wellington, NZ04.2017
New Zealand Certificate in Business Administration And Computing (Level 3) - Administration And Computer
WelTec
Petone, NZ2013
High School Diploma -
Amoa College
Amoa College, Samoa12.2007
Skills
- Providing Customer Support
- Microsoft Office
- Verbal and Written Communication
- Problem-Solving Skills
- Workflow Planning
- Credit and Collections
- Job Assignments
- Customer Service Management
- Administrative and Office Support
- Filing
- Mail Handling
- Order Entry
- Data Entry
- Sorting and Labeling
- Xero Software Filing & Coding Experience
- Finance Experience
Language
Proficient Speak in English And Samoan
Languages
English
Full Professional
Samoan
Full Professional
Timeline
Customer Service Officer
Inland Revenue Department
07.2023 - Current
Data Administrator
Ministry Of Justice
05.2023 - Current
Support Officer
Covid
04.2021 - 06.2022
Team Supervisor
Whakarongorau Aotearoa
04.2021 - 06.2022
Data Entry Officer
Cable Price
02.2020 - 03.2020
Bachelor of Business - Management
Massey University
Diploma of Business - undefined
Massey University
Graduate Certificate - Business
Te Wananga O Aotearoa
New Zealand Certificate in Business Administration And Computing (Level 3) - Administration And Computer
WelTec
High School Diploma -
Amoa College
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