Tilly Sa
Auckland,10 Ashkirk, Place.Manurewa
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Customer Service Agent position. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
Registered Social Worker
Monte Cecilia Housing Trust
10.2020 - Current
- assess and address the needs of families based on the holistic of the whole whanau, especially with housing needs
- outreach and referral to other professional organizations for more support
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; weekly
- attend and participate in more professional training based on high risks and issues identified
- building rapport and report back to manager based on social issues
Customer Care Consultant
LITTLE GIGGLES SERVICE EDUCATION AND CARE IN HOME
08.2016 - 09.2021
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated timely responses to online customer communication and researched complex issues.
- Serve customer with dignity and respectfully
Education
Bachelor of Science - Buculturalism
MIT
Manukau, NZ05.2022
Bachelor of Science - Bachelor of Applied Social Work
Manukau Institute of Technology
Manukau05.2013
Bachelor of Science - Level 4 ECE
Auckland University of Technology
Auckland, NZ03.2012
Skills
- Worker Training
- Worker Supervision
- Worker Protection
- Reliable Team Worker
- Listening & Good Communication
- Decision Making
- Safety-Minded Worker
- Student Worker Oversight
- Assess Worker Performance
- Fast and Efficient Service Worker
Timeline
Registered Social Worker
Monte Cecilia Housing Trust
10.2020 - Current
Customer Care Consultant
LITTLE GIGGLES SERVICE EDUCATION AND CARE IN HOME
08.2016 - 09.2021
Bachelor of Science - Buculturalism
MIT
Bachelor of Science - Bachelor of Applied Social Work
Manukau Institute of Technology
Bachelor of Science - Level 4 ECE
Auckland University of Technology
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