Timaima Maria
4 Lucy Murcott Place, Stoke. ,Nelson
Summary
Adept in traffic management and customer service, I enhanced traffic flow and safety at Downer, and improved guest retention at Crown Beach Resort and Spa. Leveraging strong communication skills and a keen knowledge of traffic management, I consistently exceeded performance targets and played a pivotal role in project successes, demonstrating flexibility and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Traffic Management
Downer
Nelson, NSN
02.2023 - Current
- Contributed to overall company success by consistently meeting or exceeding assigned performance targets related to traffic management.
- Provided expert testimony at public hearings and meetings to inform decision-makers on traffic management issues and recommendations.
- Presented regular status updates at stakeholder meetings, ensuring transparency and understanding of traffic management initiatives.
- Improved traffic flow by implementing effective traffic management strategies and coordinating with relevant stakeholders.
- Assisted in coordinating large-scale events, ensuring proper crowd control, traffic management, and perimeter security measures were in place.
- Collaborated with engineers on roadway design projects, incorporating best practices in traffic management.
- Streamlined communication channels by establishing efficient routing protocols for data traffic management.
- Assisted in the development of effective traffic management strategies for special events and emergencies.
- Contributed to the ongoing improvement of traffic management processes by participating in internal audits and providing recommendations for best practices.
- Reduced accidents and incidents by implementing effective traffic management strategies during construction projects.
General Laborer
Carter Holt Harvey
Nelson, NSN
08.2022 - 02.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Increased productivity with effective communication and collaboration among team members.
- Performed quality checks on products and materials to identify any defects.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Complied with all regulatory requirements for waste disposal and hazardous material handling procedures, protecting the environment from potential harm.
- Followed written instructions to construct various types of equipment.
- Assisted in the assembly of temporary structures, such as barricades and fencing, to establish secure work zones for team members.
- Understood and followed verbal and written instructions to complete work correctly.
- Organized materials, tools, and equipment to supply team members.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Managed safe and efficient use of tools and equipment on construction sites.
Front Desk Receptionist
Crown Beach Resort And Spa
Rarotonga
08.2019 - 06.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Trade Diploma - Trade Diploma in Hospitality And Tourism
Fiji National University
Namaka ,FijiSkills
- Relationship Building Skills
- Traffic Management Knowledge
- Active Listening
- Communication Skills
- Team work
- Professional Customer Service
- Time Management
Languages
Fiji
Native or Bilingual
English
Native or Bilingual
Hobbies
- Exploring Nature
- Socializing
- Singing
- Reading Books
Timeline
Traffic Management
Downer
02.2023 - Current
General Laborer
Carter Holt Harvey
08.2022 - 02.2023
Front Desk Receptionist
Crown Beach Resort And Spa
08.2019 - 06.2022
Trade Diploma - Trade Diploma in Hospitality And Tourism
Fiji National University