Time Kassa
Christchurch,CAN
Summary
I am a dependable, enthusiastic a highly motivated and hardworking person who enjoys doing a job well. Happy to work autonomously or co-operatively as part of a team, I have a Bachelor of Science in microbiology and biochemistry at University of Canterbury, and I am currently seeking a full-time opportunity. I am resourceful coordinator processing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
7
7
years of professional experience
Work History
Coordinator/Team Leader
Access CH
09.2022 - Current
- Meet personal/team qualitative and quantitative targets
- Facilitate co-operative and cohesive working relationships between Care Coordination and Support Worker teams
- Deliver high quality, customer focused service within a structured framework and in a highly flexible service response environment
- Develop and maintain strong working relationships with support workers and service users, thus enhancing their roles and sense of belonging to Access.
Covid-19 Vaccination Advisor
Orbit
05.2021 - 05.2022
- Respond to client contact through relevant channels within defined timeframes
- Actively listen to understand the caller's needs and deliver the right advice
- Ensure the service user's interests and wellbeing are always paramount and ensure that confidentiality is maintained and privacy respected
- Resourceful and dedicated to helping find the right information for callers
- Completing required learning and development activities to ensure the agent is appropriately qualified to deliver an experience to Service Users that meets quality expectations.
Customer Service
Red Cross Christchurch
05.2017 - 06.2020
- Main duties: provided basic technical support for client on wide range including language interpreter
- Evaluated customer information to explore issues and develop potential solutions.
Education
BSc - Biological Science
University of Canterbury
Christchurch01.2020
Skills
- Computer literate – Computer Science, Data analysis RStudio Biological Data interpretation
- Microsoft Office
- Problem solving skills
- Critical thinking & creativity skills
- Organization skills
- Analytical thinking
- Leadership skills & Time management
- Proven customer service experience
- Confident communicator
- Excellent written and oral communication skills
- Positive energy & “Can Do” attitude
- Workflow Optimization
- Team Oversight
References
- Don Bosco, Supervisor at COVID-19 Vaccination Advisor, 0225873683, Donbosconz@gmail.com
- Will Fisher, Supervisor at Red Cross, 0278415885, willfishernz@hotmail.com
Hobbies and Interests
As an active sociable individual, I enjoy staying fit and going to the gym. I also like to keep updating myself with new technologies, so I read articles that are related to technologies. I enjoy meeting with new people with different backgrounds. I like reading books, walking by the fields and the sea. I enjoy playing soccer.
Timeline
Coordinator/Team Leader
Access CH
09.2022 - Current
Covid-19 Vaccination Advisor
Orbit
05.2021 - 05.2022
Customer Service
Red Cross Christchurch
05.2017 - 06.2020
BSc - Biological Science
University of Canterbury
Similar Profiles
Catherine DESMOULINSCatherine DESMOULINS
Urgences (SAU, UHCD, AMNP) at CH Calvi - CH CorteUrgences (SAU, UHCD, AMNP) at CH Calvi - CH Corte
Makenzie LewisMakenzie Lewis
Senior Global Forwarding Agent at CH ROBINSON INTERNATIONAL INCSenior Global Forwarding Agent at CH ROBINSON INTERNATIONAL INC
GABRIEL SERRANOGABRIEL SERRANO
Air Cargo Handler at CH RobinsonAir Cargo Handler at CH Robinson