Timothy O'Shea
AUCKLAND,Auckland
Summary
Results-driven Customs leader with proven experience in Customs compliance, clearance operations, and tariff classification. Built well integrated Customs departments, compliance products, and compliance frameworks for Customs controlled-areas while guiding teams to meet KPI targets. Strong focus on operational planning, training, and process improvement.
Overview
14
14
years of professional experience
Work History
Customs Manager
Hellmann Worldwide Logistics
Mangere, Auckland
11.2023 - Current
- Lead a team of 5 customs brokers which includes 3 former customs managers, including 2 support staff.
- Tracked team performance to consistently meet KPI targets.
- Built the framework for a customs compliance product which includes operator and declarant training.
- Established compliance systems for Customs Controlled Areas.
- Oversaw the handling of incoming perishable goods to ensure proper storage and quality control.
- Oversaw carrier procurement, negotiating rates and evaluating supplier performance to enhance service delivery.
- Presented Customs Brokerage product to customers, highlighting key benefits and compliance features.
Customs Manager
Supply Chain International
Mangere, Auckland
11.2021 - 11.2023
- Managed Customs Clearance for all import and export consignments.
- Assisted customers in duty refunds and duty free strategies.
- Developed rapport with customers by actively engaging and addressing their needs.
- Collaborated with the Operations team to enhance workflow management.
- Started and built the Customs Department.
Customs Manager
VISA Global Logistics
Penrose, Auckland
11.2017 - 11.2021
- Led team of 3 Customs Brokers in daily operations and compliance.
- Oversaw import processes for high-value goods.
- Trained 2 junior brokers, resulting in 1 promotion to Customs Manager.
- Started as a Customs Broker and was promoted after 1 year.
Cartage Cadet/Customs Broker
Hellmann Worldwide Logistics
Mangere, Auckland
11.2012 - 11.2017
- Started at Hellmann out of High school as a Cartage Cadet.
- Progressed into Customs Brokerage in 2014.
- Managed clearances for both key accounts and general cargo.
- Arranged Import Air and Sea cartage.
- Obtained my PIN and Declarant code.
- Customs and MPI runner.
Education
High School Diploma -
Auckland Grammar
AucklandCustoms UUI
IVS
Auckland, NZFirst Aid
St. John
AucklandPeople Management
Hellmann Leadership Program
AucklandSkills
- Customs Compliance
- Import & Export Clearance
- Tariff Classification
- Customs Risk Management
- SOP development
- Operational Strategy & Planning
- Team Leadership
Timeline
Customs Manager
Hellmann Worldwide Logistics
11.2023 - Current
Customs Manager
Supply Chain International
11.2021 - 11.2023
Customs Manager
VISA Global Logistics
11.2017 - 11.2021
Cartage Cadet/Customs Broker
Hellmann Worldwide Logistics
11.2012 - 11.2017
High School Diploma -
Auckland Grammar
Customs UUI
IVS
First Aid
St. John
People Management
Hellmann Leadership Program