Timothy Turner
Auckland,AUK
Summary
Determined apprentice adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Commercial Project Manager
The Comfort Group
03.2021 - Current
- Responsible for maintaining key stakeholder relationships with local Iwi, construction contractors and corporate head office based in Auckland.
- Oversee Civil works reporting to directors.
- Coordinate contractors and Kaitiaki working together when excavating culturally sensitive land.
- Monitored all traffic on site including transactions selling off 130,000 m3 top soil and purchasing / importing up to 120 truck and trailer loads of rock and clay from local quarry per day.
- Sign off purchases and sales against truck movements and weigh bridge records.
- Streamlined reporting processes for increased transparency and data-driven decision-making capabilities among key stakeholders.
- Negotiated terms and conditions for customer contracts.
- Coordinated procurement activities for necessary resources, securing competitive pricing while maintaining high-quality standards.
- Spearheaded continuous improvement initiatives within the organization, leading to enhanced operational efficiency across all projects overseen.
- Responsible for enforcing adherence to resource consent.
- Responsible for property maintenance.
Account Manager, Preferred Accounts
Sleepyhead Manufacturing
01.2016 - 10.2021
- Assessed accuracy of new data sources and data gathering techniques.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Acquired funding and motivated initiation of online business to cater to individual nationwide franchisees through one online portal managed by head office.
- Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
- Developed strong client relationships, resulting in increased loyalty and retention rates.
- Utilized CRM software efficiently to track client interactions and maintain up-to-date information on sales pipeline progressions.
- Coordinated with marketing team on targeted campaigns, increasing sales opportunities within the preferred accounts portfolio.
- Achieved sales consistently over budget for the group.
Foam & Underlay Production Manager
Sleepyhead Manufacturing
02.2013 - 01.2016
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in production process and proposing effective solutions.
- Oversee quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Commissioned new plant.
- Hiring and Training of production staff.
- Implemented health and safety.
- Established manufacturing capabilities of new plant.
- Ensured efficient filling of regular orders.
- Ensured compliance with industry standards and regulations by staying up-to-date on local codes, requirements, and best practices.
- Optimized equipment performance by conducting regular maintenance checks, cleaning nozzles, hoses, and other components as necessary.
- Waste minimization & recycling.
Acquisitions Assistant
Sleepyhead Manufacturing
2011 - 2013
- Organized and managed data rooms during due diligence process, facilitating efficient information sharing among various teams involved.
- Collaborated with cross-functional teams to evaluate target companies for strategic fit and alignment.
- Participated in negotiations with target companies, working towards favorable terms for both parties involved.
- Developed comprehensive financial models to assess valuation and return on investment for potential acquisitions.
- Assessed legal, financial, and operational risks associated with potential acquisitions, informing risk mitigation strategies as needed.
- Assisted with due diligence research, contributing to informed decision-making on potential acquisitions.
- Contributed to the development of post-acquisition integration plans, ensuring a smooth transition for acquired entities into the organization''s operations.
- Analyzed competitor strategies and activities, providing valuable insights for acquisition planning efforts.
- Managed multiple projects with strong organizational skills.
- Conducted thorough market research to identify trends and opportunities within the industry.
- Worked closely with legal team to ensure compliance with all applicable laws and regulations throughout the acquisition process.
- Provided support during post-acquisition integration by coordinating meetings between functional teams from both organizations.
- Supported acquisitions team in closing deals for company growth and expansion.
- Leveraged strong communication skills to interact effectively with target company representatives throughout the acquisition process.
- Identified potential synergies between acquiring firm's existing operations and those of target companies through careful analysis of each business’ strengths.
- Gathered essential information through interviews, document reviews, and site visits as part of the due diligence process.
- Participated in cross-functional team-building activities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Acquisitions Intern
Copra Oil Production Madang
2009 - 2011
- Crash course full emersion in liquidation purchase of Coconut Oil Mills in Papua New Guinea & Vanuatu.
- Evaluate manufacturing plants and raw material supply determining viability.
- Identified Vanuatu's commercial practices and laws as too high risk resulting in closure of Vanuatu Plant.
- Coordinated parts and maintenance for full mechanical over haul of Papua New Guinea Plant.
- Implemented new efficient manufacturing innovations.
- Pioneered supply chains from outer islands by cold calling and negotiating with chiefs to supply Copra from neglected coconut farms in they controlled.
- Met government officials and made lasting agreements to enable business and initiate assistance to destitute farmers.
- Supervised establishment of raw material purchasing stations in areas with Copra production to far from Oil Mill for farmers to deliver.
- Responsible for sourcing and negotiating raw material (Copra) at volumes required to make business viable supplying coconut oil to the Rotterdam Exchange.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Researched suppliers based on availability, quality, selection, and price.
- Maintained optimal inventory levels for production needs through effective forecasting and planning.
- Enhanced acquisitions efficiency by streamlining internal processes and procedures.
- Identified synergies between acquired entities and existing operations, optimizing resource allocation and productivity gains.
- Championed change management efforts within the organization following acquisitions, ensuring a smooth integration process and minimal disruption to operations.
- Negotiated favorable terms for contracts, leading to cost savings and improved business relationships.
- Analyzed competitor actions within targeted industries aiding in strategic decision making.
- Built strong rapport with sellers during negotiations which resulted in mutually beneficial agreements.
- Implemented post-acquisition plans to facilitate seamless transitions and maximize value creation for stakeholders.
- Communicated acquisition updates to senior leadership, keeping them informed on progress and potential roadblocks throughout the process.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Devised and implemented strategies to optimize purchasing processes and reduce costs.
- Analyzed market and delivery systems to assess present and future materials availability.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
Customer Complaints
The Comfort Group
2008 - 2009
- Handled customer complaints.
- Solved customer complaints quickly.
- Responded to customer complaints and requests.
- Investigated customer complaints and recommended solutions.
- Assisted in resolving customer complaints and grievances.
- Resolved customer complaints through calm, constructive communication.
Spring Room Supervisor
Sleepyhead Manufacturing
2005 - 2008
- Improved inventory management, optimizing supplies usage and minimizing waste in housekeeping operations.
- Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
- Introduced new cleaning techniques that increased overall efficiency of housekeeping department.
- Coordinated preventive maintenance schedules for rooms with engineering department, ensuring timely completion without disrupting guest experience.
- Resolved conflicts among team members professionally, fostering harmonious working atmosphere that enhanced productivity.
Sales Rep
Sleepyhead Manufacturing
2004 - 01.2005
- Established strong client relationships through consistent communication and excellent customer service.
- Increased sales revenue by developing and implementing effective sales strategies.
- Facilitated product demonstrations at trade shows or conferences, showcasing the value proposition effectively to potential customers.
- Improved customer satisfaction ratings, addressing concerns promptly and professionally.
- Negotiated contracts, securing mutually beneficial agreements for both clients and company.
- Enhanced product knowledge, attending training sessions and staying current with industry trends.
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Provided product and technical support to customers.
- Executed marketing plans to support new product launches and promotions.
- Monitored competitor activities and pricing strategies to compare performance.
- Liaised with potential customers and clients professionally to build rapport and expand industry network.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Processed payments, made change, and provided receipts.
- Processed customer payments and kept accurate financial records.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Education
Some College (No Degree) - Accounting Basics
Auckland University
AucklandSome College (No Degree) - Foundation Studies
MIT
AucklandSkills
- Industry Expertise
- Lean Manufacturing
- COGS optimization
- Staff Management
- Profit & Loss optimization
- Factory Management
- Extensive knowledge & passion in all aspects of bedding industry
- Efficient resolution of break downs
- Waste minimization
- Machinery Customizing
- Getting the job done
- Pioneering
- Innovation
- Negotiation
Timeline
Commercial Project Manager
The Comfort Group
03.2021 - Current
Account Manager, Preferred Accounts
Sleepyhead Manufacturing
01.2016 - 10.2021
Foam & Underlay Production Manager
Sleepyhead Manufacturing
02.2013 - 01.2016
Acquisitions Assistant
Sleepyhead Manufacturing
2011 - 2013
Acquisitions Intern
Copra Oil Production Madang
2009 - 2011
Customer Complaints
The Comfort Group
2008 - 2009
Spring Room Supervisor
Sleepyhead Manufacturing
2005 - 2008
Sales Rep
Sleepyhead Manufacturing
2004 - 01.2005
Some College (No Degree) - Accounting Basics
Auckland University
Some College (No Degree) - Foundation Studies
MIT
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