Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Bidmade

Port Macquarie

Summary

Seasoned Store Operations Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Operations Manager

Kmart
02.2000 - Current
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Led process improvements initiatives that resulted in streamlined operations workflow across departments.
  • Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
  • Increased sales with effective staff training and development programs, ensuring excellent customer service.
  • Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
  • Collaborated with other managers to develop cross-functional solutions for increased store performance.
  • Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
  • Developed strong relationships with vendors to negotiate favourable terms, achieving cost savings and timely deliveries.
  • Overseeing the full recruitment process for the entire store, from interviewing, collaborating with local employment agencies, inductions, orientations and training. Recruiting the right person for the role required.
  • Making hiring decisions to attract top talent for key roles within the store team.
  • Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.

Education

Advanced Certificate - Secretarial Studies And Office Administration

Nowra College of TAFE
Nowra, NSW

Skills

  • Operational Efficiency
  • Health and safety compliance
  • Recruitment and hiring
  • Staff Management
  • Operations Oversight
  • Store maintenance
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Friendly and Positive
  • Team Leadership
  • Team motivation
  • Team leadership and coaching
  • Training and mentoring
  • Employee Training
  • Team Development

Certification

Current First Aid Certificate

NSW Driver's Licence

Timeline

Store Operations Manager

Kmart
02.2000 - Current

Advanced Certificate - Secretarial Studies And Office Administration

Nowra College of TAFE

Current First Aid Certificate

NSW Driver's Licence

Tina Bidmade