TINA DONALD
Rolleston,CAN
Summary
With over 12 years of extensive experience in the Building Act 2004, Building Regulations, and the Building (Accreditation of Building Consent Authorities) Regulation 2006, I have developed, implemented, and managed various business functions and completed successful projects. As a seasoned Manager, I have effectively led high-performing operational teams, demonstrating strong leadership abilities. My expertise spans time management, strategic planning, organisational development, and a commitment to delivering excellence in all endeavours including proficient in quality assurance, auditing and continuous improvement methodologies. Additionally, I have delivered internal and external communication to all stakeholders in a timely and positive manner to ensure good quality relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Building Manager (Acting)
Mackenzie District Council
Twizel/Remote
10.2020 - Current
- Delivered effective strategic management and leadership for the Building Consent Authority, taking accountability for the delivery of the service
- Overseen all aspects of building operations
- Delivered internal and external communication to all stakeholders in a timely and positive manner to ensure good quality relationships
- Established, implemented, and maintained quality assurance programs to uphold service excellence, customer satisfaction, and to ensure Building (Accreditation of Building Consent Authorities) Regulation 2006 were met
- Identified, led, managed, and resolved complex issues to ensure operational and customer satisfaction
- Collaborated with cross-functional teams to implement process improvements and enhance service delivery
- Conducted comprehensive audits to evaluate compliance with regulatory requirements, industry standards, and internal policies
- Implemented, led, and managed continuous improvement initiatives
- Managed contractors’ and staff, from inception or building consent process to completion, within established timelines and budgets
- Led change management efforts to drive organisational transformation and adapt to evolving business needs
- Supervised, coached, and mentored a diverse team of professionals, fostering a collaborative and high-performance work environment, including conducting performance evaluations
- Facilitated training and professional development opportunities for the team
- Orchestrated end-to-end recruitment processes, from sourcing and interviewing candidates to onboarding new staff members, while concurrently designing and implementing robust training and development programs to foster skill enhancement and ensure team proficiency
- Managed and delivered weekly and monthly reporting and analysis on KPI tracking, budgeting, forecasting, and procurement.
Director Consultant
QA NZ Consulting Limited
Christchurch
03.2017 - Current
- Provide and delivered consultancy services; management, leadership, quality assurance, and mentoring to various Council Building Consent Authorities, Accredited organisation bodies, non-accredited organisation bodies, and the wider sector: Christchurch City Council, Selwyn, Kaipara, Buller, Queenstown, Kaikoura, Greymouth, Hurunui, Waitaki, Timaru, Tauranga, Mackenzie, Auditing Solutions, Food and Health NZ, Kainga Ora and Building Consent Approvals
- Overseen all aspects of building operations
- Provide and delivered internal and external communication to all stakeholders in a timely and positive manner to ensure good quality relationships
- Collaborated with cross-functional teams to implement process improvements and enhance service delivery
- Established, implemented, and maintained quality assurance programs to uphold service excellence, customer satisfaction, and Building (Accreditation of Building Consent Authorities) Regulation 2006 were met
- Identified, led, managed, and resolved complex issues to ensure operational and customer satisfaction
- Conducted comprehensive audits to evaluate compliance with regulatory requirements, industry standards, and internal policies
- Implemented, led, and managed continuous improvement initiatives
- Managed contractors’ and staff, from inception or building consent process to completion, within established timelines and budgets
- Managed and supervised staff members and contractors, providing guidance, training, and conducted performance evaluations
- Led change management efforts to drive organisational transformation and adapt to evolving business needs
- Supervised, coached, and mentored a diverse team of professionals, fostering a collaborative and high-performance work environment
- Orchestrated end-to-end recruitment processes, from sourcing and interviewing candidates to onboarding new staff members, while concurrently designing and implementing robust training and development programs to foster skill enhancement and ensure team proficiency
- Facilitated training and professional development opportunities
- Managed and provided weekly and monthly reporting and analysis on KPI tracking, budgeting, forecasting, and procurement.
Quality Assurance and Monitoring Team Manager
Christchurch City Council
Christchurch
12.2013 - 03.2017
- Assisted the Building Manager in day-to-day operations
- Delivered effective strategic management and leadership for the Building Consent Authority, taking accountability for the delivery of the service
- Established and maintained quality assurance programs to uphold service excellence, customer satisfaction, and Building (Accreditation of Building Consent Authorities) Regulation 2006 were met
- Delivered internal and external communication to all stakeholders in a timely and positive manner to ensure good quality relationships
- Identified, managed, and resolved complex issues to ensure operational and customer satisfaction
- Conducted comprehensive audits to evaluate compliance with regulatory requirements, industry standards, and internal policies
- Implemented, led, and managed continuous improvement initiatives
- Managed and supervised staff members, providing coaching, mentoring, and conducted performance evaluations
- Assisted in change management efforts to drive organisational transformation and adapt to evolving business needs
- Facilitated training and professional development opportunities for the team
- Orchestrated end-to-end recruitment processes, from sourcing and interviewing candidates to onboarding new staff members, while concurrently designing and implementing robust training and development programs to foster skill enhancement and ensure team proficiency
- Managed and provided weekly and monthly reporting and analysis on KPI tracking.
BCA Quality Assurance Manager
Christchurch City Council
Christchurch
03.2012 - 12.2013
- Delivered effective strategic management and leadership for the Building Consent Authority, taking accountability for the delivery of the service
- Delivered internal and external communication to all stakeholders in a timely and positive manner to ensure good quality relationships
- Established, implemented, and maintained quality assurance programs to uphold service excellence, customer satisfaction, and Building (Accreditation of Building Consent Authorities) Regulation 2006 were met
- Identified, led, managed, and resolved complex issues to ensure operational and customer satisfaction
- Collaborated with cross-functional teams to implement process improvements and enhance service delivery
- Conducted comprehensive audits to evaluate compliance with regulatory requirements, industry standards, and internal policies
- Implemented, led, and managed continuous improvement initiatives
- Managed and supervised staff members, providing coaching, mentoring, and conducted performance evaluations
- Assisted in change management efforts to drive organisational transformation and adapt to evolving business needs
- Facilitated training and professional development opportunities for the team
- Orchestrated end-to-end recruitment processes, from sourcing and interviewing candidates to onboarding new staff members, while concurrently designing and implementing robust training and development programs to foster skill enhancement and ensure team proficiency
- Managed and provided weekly and monthly reporting and analysis on KPI tracking.
Quality Assurance Officer
Selwyn District Council
Selwyn
05.2008 - 03.2012
- Assisted the Building Manager in day-to-day operations
- Established and maintained quality assurance programs to uphold service excellence, customer satisfaction, and Building (Accreditation of Building Consent Authorities) Regulation 2006 were met
- Collaborated with cross-functional teams to implement process improvements and enhance service delivery
- Identified and resolved complex issues to ensure operational satisfaction
- Delivered internal and external communication to all stakeholders in a timely and positive manner to ensure good quality relationships
- Conducted comprehensive audits to evaluate compliance with regulatory requirements, industry standards, and internal policies
- Implemented, led, and managed continuous improvement initiatives
- Provided weekly and monthly reporting and analysis on KPI tracking.
Skills
- Management Expertise
- Team Collaboration And Leadership
- Quality Assurance
- Auditing
- Continuous Improvement
- Change Management
- Project Management
- Reporting and analysis
- Hiring, Training, coaching and mentoring
- Communication and listening skills
Certification
- Diploma in Project Management, NZIM, 2013-2014
- Internal Auditor, New Zealand Quality College, 2008
- Health and Safety Contractor Management, 2024
Timeline
Building Manager (Acting)
Mackenzie District Council
10.2020 - Current
Director Consultant
QA NZ Consulting Limited
03.2017 - Current
Quality Assurance and Monitoring Team Manager
Christchurch City Council
12.2013 - 03.2017
BCA Quality Assurance Manager
Christchurch City Council
03.2012 - 12.2013
Quality Assurance Officer
Selwyn District Council
05.2008 - 03.2012
- Diploma in Project Management, NZIM, 2013-2014
- Internal Auditor, New Zealand Quality College, 2008
- Health and Safety Contractor Management, 2024
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