Tina Harrop
Maungatapere,Whangarei
Summary
A highly personable and customer-focused professional with exceptional communication skills, able to build strong relationships across all stakeholder levels. Recognised for quickly adapting to new environments, effectively prioritising competing demands, and delivering results under pressure — all while maintaining a positive, approachable, and collaborative style. Extremely motivated and fiercely competitive, with a proven focus on achieving outcomes, driving team success, and contributing to organisational performance with professionalism, integrity, and energy.
Overview
2026
2026
years of professional experience
Work History
Implementation Specialist
Te Whatu Ora – Health New Zealand, Te Tai Tokerau
07.2024 - Current
- Ensure accurate and consistent application of revised terms and conditions from 24 Collective Agreements, IEAs, and Derived IEAs across 4,000 employees, maintaining compliance with National requirements.
- Conduct audits to ensure correct pay scales and leave entitlements and resolve anomalies with HR and Payroll.
- Develop training, guidance documents, and tools for colleagues and Managers to support accurate agreement application.
- Escalate workforce-related risks and collaborated with HR, payroll, and operations to resolve issues affecting staff wellbeing, compliance, and service delivery. Lead the Derived IEA processes to ensure employees are transitioned to the most up-to-date and compliant terms and conditions of employment, maintaining accuracy, fairness, and full alignment with national employment requirements.
- Produce reports and responses for National and OIA requests, perform data analysis, and maintain strong stakeholder relationships.
Recruitment Lead – Northland
Health New Zealand (Te Whatu Ora)
03.2023 - 07.2024
- Appointed on a fixed-term contract to lead the redesign and embedding of new structures, roles, processes, and technology across the General Recruitment team, ensuring a consistent, efficient, and high-quality national recruitment service.
- Acted as a trusted partner to Hiring Managers and Executive Leaders, providing strategic recruitment advice, market insights, and solutions that aligned workforce needs with available talent and evolving models of care.
- Built and led a high-performing, agile recruitment team, uplifting capability through coaching, clear expectations, and a strong focus on innovation and service excellence.
- Fostered collaborative, partnership-driven relationships with stakeholders to set shared recruitment priorities, co-design solutions, and drive delivery against strategic workforce goals.
- Oversaw the Recruitment Partner team to ensure hiring managers were effectively briefed, supported, and guided through all stages of the recruitment lifecycle.
- Cultivated a continuous improvement culture by empowering the team and wider stakeholders to contribute ideas that enhanced recruitment performance and candidate experience.
- Established and maintained strong external networks to stay ahead of labour market shifts, enabling evidence-based advice on sourcing strategies, talent pipelines, and future workforce planning.
- Coordinated and operationalised regional and national recruitment initiatives, ensuring alignment with Health NZ's national direction while meeting Te Tai Tokerau’s specific workforce needs.
- Represented Te Whatu Ora at national forums, contributing to policy development, process improvements, and initiatives that strengthened recruitment outcomes for the Northland region.
- Identified risks associated with new systems, processes, and ways of working, ensuring appropriate mitigations were in place to maintain service continuity and operational stability.
- Ensured all recruitment activities complied fully with employment legislation, Health NZ policies, and relevant medical regulatory and governance requirements.
Talent Acquisition Specialist – National Team
Health New Zealand (Te Whatu Ora)
07.2023 - 05.2024
- Selected for a national secondment to the International Recruitment Centre, leading a 100-day sprint to strengthen international candidate management and enhance recruitment delivery across Health NZ.
- Designed, tested, and refined the National Triage and Assessment function, improving workforce alignment by ensuring candidates were accurately assessed, prioritised, and matched to roles based on experience, capability, and service needs.
- Reviewed national recruitment processes end-to-end, implementing improvements that uplifted candidate experience, strengthened hiring manager confidence, and ensured consistent, high-quality recruitment practice across districts.
- Collaborated closely with district recruitment teams, clinical leaders, and medical workforce stakeholders to ensure candidate skills were utilised effectively within different models of care, providing informed advice on how the current labour market could meet Health NZ’s workforce requirements.
- Provided strategic market intelligence to senior stakeholders, advising on global candidate supply, emerging recruitment trends, and opportunities to redesign workforce models to effectively leverage international clinical expertise.
- Developed and executed targeted hiring and attraction plans, building long-term talent pipelines across Junior and Senior Doctor workforce groups to support national workforce sustainability.
- Designed and maintained proactive talent pools to meet future workforce demand, ensuring Health NZ had a reliable, diverse, and ready-to-deploy pipeline in high-needs specialties.
- Represented Te Whatu Ora nationally and internationally, including at UK medical conferences, to promote Health NZ as an employer of choice and attract high-quality medical professionals to New Zealand.
Administration & Marketing Manager
Uber Real Estate Ltd
04.2022 - 03.2023
- Managed office operations and marketing for Director and sales team.
- Developed brand presence and maintained key stakeholder relationships.
- Oversaw property listings, sales transactions, and client database management.
- Prepared market reports, appraisal letters, and coordinated sales agreements.
- Implemented AML processes and managed Real Estate Trust Account for client deposits.
- Streamlined systems and processes to improve operational efficiency.
- Coordinated with law firms and clients to ensure legal compliance.
- Led marketing and social media campaigns to support property advertising and business growth.
RMO Unit Manager
Northland District Health Board
01.2019 - 04.2022
- Managed a high-volume, complex function responsible for the end to end recruitment, retention and rostering to up to 190 Junior Doctors.
- Led and supported a skilled recruitment team, improving processes, lifting capability, and ensuring consistent, high-quality, compliant recruitment delivery.
- Developed and implemented a resourcing plan and orientation programme to align the Junior Doctor’s recruitment with service demand and ensure thorough on-boarding.
- Redesigned online marketing materials and strengthened employer branding while embedding recruitment strategies to attract and retain Junior Doctors, aligned with future workforce needs across all services.
- Built strong, trusted relationships with senior leaders, clinical directors, medical colleges, external agencies, and international partners to collaboratively design workforce solutions and maintain robust long-term talent pipelines for hard-to-fill.
- Optimised recruitment and administrative processes to ensure compliant, consistent staffing aligned with Junior Doctors' agreements and regulatory requirements.
- Delivered regular performance, improvement, and risk management reports to internal and external stakeholders.
- Created a friendly and welcoming environment that focused on providing great customer service.
- Ensured compliance with Junior Doctors’ agreements across operations, payroll, and HR; coordinated daily rostering for RMOs; supported House Officers; and managed validation and processing of expense claims.
- Provided proactive, professional advice to senior leaders and clinical supervisors on all non-clinical matters related to medical staff.
Senior Payroll Officer
Northland District Health Board
09.2008 - 01.2019
- Delivered accurate, timely payroll services in compliance with collective agreements and employment legislation.
- Coordinated payroll and HR contractual changes for Junior Doctors, liaising with other DHBs on transferable terms.
- Processed employee timesheets and directives according to union/employment agreements.
- Developed online tutorials to support employees in payroll documentation completion.
- Managed payroll inquiries and ensured timely updates of personal and contractual employee records.
- Administered new starter and leaver processing, ensuring accurate salary and final payments.
- Generated payroll reports and prepared documentation for internal use and external agencies (ACC, IRD, banks, etc.).
HR & Recruitment Co-ordinator
Siemens Communications
2003 - 2006
- Managed end-to-end HR administration and recruitment processes for the Customer Service Division, including job specifications, advertising, candidate screening, interviews, onboarding, and induction.
- Partnered with managers and recruitment agencies to attract and secure qualified talent, negotiating terms and ensuring seamless new-hire integration.
- Maintained accurate personnel and recruitment databases, produced HR metrics reports, and provided timely guidance on policies and procedures.
- Coordinated meetings, events, and HR projects to support operational efficiency, continuous improvement, and stakeholder engagement.
- Additional Health & Safety Administration: Nov 2007 – Mar 2008
Group HR Administrator (9-Month FTC – Maternity Cover)
Guiton Group (Jersey) Ltd – Newspaper Publishers
01.2000
- Provided comprehensive HR support to the Group Personnel Manager, including preparing contracts, processing payroll for expatriate staff, and ensuring compliance with Jersey employment legislation.
- Supported recruitment for junior to mid-management roles, maintained up-to-date job descriptions, and coordinated work experience schemes.
- Managed HR administration processes including new starters, leavers, transfers, absence reporting, and staff communications through monthly bulletins.
- Ensured timely completion of HR tasks and compliance with company policies across all group companies.
Recruitment Consultant
Top Personnel – Recruitment Agency (Jersey, Channel Islands)
01.1998 - 01.2000
- Managed a high-volume temporary staffing unit, delivering end-to-end recruitment services for corporate clients and individual candidates.
- Built and maintained strong relationships with clients and candidates, ensuring alignment of talent to organisational needs.
- Conducted interviews, assessed candidate suitability, and matched talent to roles efficiently and effectively.
- Negotiated employment terms with clients and candidates to achieve mutually beneficial outcomes.
- Sourced and developed new business opportunities to expand client base and talent pipelines.
- Oversaw placement processes, including onboarding, payroll, and compliance, ensuring smooth and timely workforce delivery.
- Monitored and analysed recruitment unit performance to identify process improvements and enhance service delivery.
Telemarketing Agent / Telemarketing Team Leader
CCH Editions Ltd – Tax & Business Law Publishers
01.1995 - 01.1998
- Accountable for the setting and meeting of all telephone activity targets up to 8 telemarketers.
Food & Beverage Supervisor
Gardner Merchant (NatWest Bank Group) - Conference & Residential Training Centre
1994 - 1995
- Responsibility for the operation of the food and beverage services in an independent training unit.
Education
Certificate - Social Science
Open University
01.2007
Certificate - Personnel Practice
Institute of Personnel Management
01.1993
BTEC National Diploma - Hotel & Catering Management
01.1992
C.R.A.F.T.S. Certificate - Training Practice
01.1992
GCSEs (12 Passes) - English Language, Mathematics, Business Studies, IT, Physics, Chemistry, Biology
01.1990
Skills
- Recruitment & Talent Acquisition
- Compliance & Advisory
- Leadership & Team Development
- Workforce Planning & Talent Strategy
- Recruitment Process Improvement & Analytics
- Stakeholder Engagement & Relationship Management
Timeline
Implementation Specialist
Te Whatu Ora – Health New Zealand, Te Tai Tokerau
07.2024 - Current
Talent Acquisition Specialist – National Team
Health New Zealand (Te Whatu Ora)
07.2023 - 05.2024
Recruitment Lead – Northland
Health New Zealand (Te Whatu Ora)
03.2023 - 07.2024
Administration & Marketing Manager
Uber Real Estate Ltd
04.2022 - 03.2023
RMO Unit Manager
Northland District Health Board
01.2019 - 04.2022
Senior Payroll Officer
Northland District Health Board
09.2008 - 01.2019
Group HR Administrator (9-Month FTC – Maternity Cover)
Guiton Group (Jersey) Ltd – Newspaper Publishers
01.2000
Recruitment Consultant
Top Personnel – Recruitment Agency (Jersey, Channel Islands)
01.1998 - 01.2000
Telemarketing Agent / Telemarketing Team Leader
CCH Editions Ltd – Tax & Business Law Publishers
01.1995 - 01.1998
Certificate - Personnel Practice
Institute of Personnel Management
BTEC National Diploma - Hotel & Catering Management
C.R.A.F.T.S. Certificate - Training Practice
GCSEs (12 Passes) - English Language, Mathematics, Business Studies, IT, Physics, Chemistry, Biology
HR & Recruitment Co-ordinator
Siemens Communications
2003 - 2006
Food & Beverage Supervisor
Gardner Merchant (NatWest Bank Group) - Conference & Residential Training Centre
1994 - 1995
Certificate - Social Science
Open University