Tina Le
Summary
Experienced office professional with 8 years of service as a receptionist and secretary, following a 10 year dedicated career of teaching English at High School. Adept at coordinating administrative functions, optimizing office operations, and delivering helpful support to both colleagues and clients. Possess good communication skills and a collaborative approach, building positive relationships across people of all levels and eager to contribute to the overall success of the team.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Volunteer Sales Assistant
Dove Hospice
02.2018 - 03.2020
- Helped customers locate products and checked store system for stock availability at other stores.
- Assisted customers politely and providing helpful customer service in-person and via telephone.
- Remained calm during busy times to provide professional service to customers and staff.
- Provided pleasant shopping experience to customers through recommendation of products to customers
- Managed efficient cash register operations.
- Maintaining store neat and tidy at all times
Receptionist
Citizens Advice Bureau
03.2013 - 06.2017
- Answered phone calls and handled all front desk responsibilities, addressing inquiries promptly
- Schedule appointments and meeting for clients
- Assisted in maintaining organised reception area to ensure welcoming atmosphere for guests
- Updating clients' information on database
- Managed office supplies inventory by assessing stock levels
- Photocopying and organising forms and documents
- Respect client's privacy and confidentiality
- Managed schedules to ensure all operations run smoothly
High School English Teacher
Nguyen Du High School
09.2000 - 09.2010
- Executed engaging and dynamic lessons plans for high school students, incorporating different teaching methods to accommodate diverse learning styles
- Fostered positive classroom environment to encourage learning and development
- Collaborated with colleagues to develop lesson plans to enhance student's critical thinking skills
- Established open communication channels with parents, providing regular updates on students' progress
- Led extracurricular activities such as English or singing competitions outside of class
- Periodic reporting on student's performance, and preparing student's term and annual reports
- Regular parent-teacher meetings, and handling of parental expectations
- Dealing with challenging students and parents
- Recognition as Teacher of the Year for delivering high student performance results
Secretary
Gem Stone Company
05.1995 - 09.1999
- Exceptional customer services and marketing duties
- Maintained daily reports to database
- Reception duties, including appointment scheduling for clients
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Administrative tasks such as photocopying and mail duties
- Organising monthly staff meetings and coordinating manager's itinerary
Education
Bachelor of Arts - Majoring in English
University of Education
Ho Chi Minh City03.1999
Skills
- Ability to multi-task
- Ability to work under pressure
- Effective time management
- Classroom management
- Effective communication skills with people at all levels
- Attentive to details
- Good people relationship skills
- Ability to prioritise deadlines
- Good teamwork skills
Certification
Certificate in Computing Level 2/3, Te Wananga O Aotearoa
Languages
Vietnamese
English
Timeline
Volunteer Sales Assistant
Dove Hospice
02.2018 - 03.2020
Receptionist
Citizens Advice Bureau
03.2013 - 06.2017
High School English Teacher
Nguyen Du High School
09.2000 - 09.2010
Secretary
Gem Stone Company
05.1995 - 09.1999
Bachelor of Arts - Majoring in English
University of Education
Certificate in Computing Level 2/3, Te Wananga O Aotearoa
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