Ting Huang
Botany Downs,AUK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in Hotel industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with guests. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Receptionist
Subway
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept store reception area clean and neat
- make subway sandwiches as guest request
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- preparer all the salad and meat in time
Customer Service Representative
GE Healthcare
02.2022 - 04.2023
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Program Advisor
Education First EF
05.2018 - 12.2021
- Developed and maintained relationships with external partners to facilitate program operations.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
Guest Service Representative
Royal Caribbean International
11.2015 - 04.2018
- Responded to guest inquiries to maximize guest satisfaction.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
Education
Bachelor of Arts - Advertising
Si Chuan University
Chengdu, China06.2018
Skills
- Cultural Awareness
- Customer Relations
- Problem-Solving Ability
- Call Center Operations
- Customer Service
- Administrative and Office Support
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Subway
04.2023 - Current
Customer Service Representative
GE Healthcare
02.2022 - 04.2023
Program Advisor
Education First EF
05.2018 - 12.2021
Guest Service Representative
Royal Caribbean International
11.2015 - 04.2018
Bachelor of Arts - Advertising
Si Chuan University
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