Ting Yuan
Auckland,Westgate
Summary
I accumulated nearly 10 years of experience in China's semiconductor and automobile industries, focus on customer relations, quality control and compliance. I relocated to New Zealand in 2022 and transitioned seamlessly into the financial sector as a customer service representative to address clients concerns and meet clients demands. Currently, I am enhancing my career by taking a course in Administration Accounting and Payroll using Xero and MYOB, aiming to excel as a customer service administrator.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Hantec (NZ) Company Limited
07.2022 - 05.2024
- Handle complex client inquiries and complaints from various channels including QQ, email, inbound/outbound calls, Skype, Freshchat, etc
- Assist clients with downloading and installing apps and trading software MT4/MT5 and navigate the related software functionalities
- Identify clients' issues and collaborate with internal teams such as operation, IT and settlement to provide solutions and alternatives
- Translate documentation as needed
- Edit and generate AI video to deliver daily market news review.
Customer Quality Engineer
Amkor Assembly & Test (Shanghai) Co. Ltd
06.2020 - 01.2022
- Handle customer complaints/quality issues
- Coordinate with internal team to provide problem solving
- Submit 8D report if needed
- Arrange meetings and record meeting minutes
- Promote CAPA and verify its effectiveness with regards to quality issues
- Verify customer specification and feedback the gaps
- Implement change management
- Regular customer weekly/monthly reports submission and investigation reports if required
- Support internal/3rd/customer audit.
Quality System Engineer
Katcon (Shanghai) Emission Control System Ltd.
09.2017 - 04.2020
- Implement IATF16949 internal audit and participate in third party audit and customer audit
- Prepare reports, follow up root cause analysis, promote CAPA and verify its effectiveness
- Implement documentation management including approval, distribution, update, recycle, scrap and archive
- Lead internal and external document review
- Maintain an up-to-date record
- Optimize procedures based on the results from internal/third party /customer audit, LPA and document review.
Quality Engineer
Hitech Semiconductor (Wuxi) Ltd.
06.2011 - 06.2017
- Manage gauge/tool/machine calibration plan including supplier selection, quotation, calibration implementation and final payment
- Implement documentation management including approval, distribution, update, recycle, scrap and archive
- Lead internal and external document review
- Maintain an up-to-date record
- Lead quarterly internal audit
- Participate in third party audit and customer audit
- Conduct GRR / SPC, using tools such as Minitab for data analysis.
Customer Service Consultant
China Mobile Communications Group
09.2010 - 05.2011
- Introduce and process China mobile plans for clients
- Respond to business inquiries from clients in real time
- Sell mobile phones, accessories, network cards, SIM cards, and other related products
- Demonstrate and promote a variety of value-added services and products.
Education
No Degree - Administration Accounting
The Career Academy
Auckland, NZ12.2024
Bachelor's of Communication Egnineering - Information And Technology
JinLing Technology Institute
NanJing, China09.2010
Skills
- Customer Service
- Bilingual in Mandarin and English
- Computer Proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Data Analysis
- Documentation Management
- Strong communication skills
- Fast learning skills
- Teamwork Player
References
Background check is available upon request.
Timeline
Customer Service Representative
Hantec (NZ) Company Limited
07.2022 - 05.2024
Customer Quality Engineer
Amkor Assembly & Test (Shanghai) Co. Ltd
06.2020 - 01.2022
Quality System Engineer
Katcon (Shanghai) Emission Control System Ltd.
09.2017 - 04.2020
Quality Engineer
Hitech Semiconductor (Wuxi) Ltd.
06.2011 - 06.2017
Customer Service Consultant
China Mobile Communications Group
09.2010 - 05.2011
No Degree - Administration Accounting
The Career Academy
Bachelor's of Communication Egnineering - Information And Technology
JinLing Technology Institute
Similar Profiles
JITESHKUMAR BHAVANBHAI PATEJITESHKUMAR BHAVANBHAI PATE
shopn keepar at NZshopn keepar at NZ
Shabnam AfrozShabnam Afroz
Sales & Service Assistant (Part-Time) at Farmers Trading Company Limited NZSales & Service Assistant (Part-Time) at Farmers Trading Company Limited NZ
Laith AbzakhLaith Abzakh
Digital Marketing Executive at Hantec Markets LTDDigital Marketing Executive at Hantec Markets LTD