Tipene Matene-Leo
Whangarei,NTL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Shift Manager
PAK'nSAVE
04.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Complied with health and safety codes to protect staff and customers.
- Processed customer orders and payment transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Accomplished multiple tasks within established timeframes.
Retail Store Associate
Cheesecake Factory Inc
01.2018 - 04.2019
- Collaborated with team members to achieve store sales targets consistently.
- Checked pricing, scanned items, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and suggested suitable options.
- Increased sales by providing exceptional customer service and product knowledge.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Engaged in on-going development of personal selling skills and product knowledge.
Education
Apprenticeship -
Skills 4 Work
Pak N Save12.2022
No Degree -
Kamo High School
Whangarei, NZ11.2018
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Punctual and Reliable
- Relationship Building
- Team Development
- Interpersonal Skills
- Safety Compliance
- Operations Management
- Customer Service
Timeline
Shift Manager
PAK'nSAVE
04.2019 - Current
Retail Store Associate
Cheesecake Factory Inc
01.2018 - 04.2019
Apprenticeship -
Skills 4 Work
No Degree -
Kamo High School
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