Tiresa Kilifi
Auckland,AUK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Salesperson
Red Cross
Grafton
10.2025 - 12.2025
- Engaged customers by providing product information and recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment.
- Participated in promotional events to boost store visibility and engagement.
- Developed key customer relationships to increase sales.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Developed and implemented strategies to meet sales quotas.
Law Experience
Teeri Associates Lawyers
Henderson
09.2025 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Law Experience
Smith and Partners Lawyers
Lincoln
09.2024 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service Representative
McDonald’s
Ash Street
04.2023 - 02.2024
- Assisted customers with inquiries and product information.
- Resolved customer complaints efficiently and professionally.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service quality.
- Provided product recommendations based on customer needs.
- Handled returns and exchanges following company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Packing, Training
Americold
Wiri
03.2022 - 12.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Customer Service Representative
Countdown
Kelston
03.2020 - 06.2020
- Assisted customers with inquiries and product information.
- Resolved customer complaints efficiently and professionally.
- Processed transactions accurately using point-of-sale systems.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Law - Law And Business
Auckland University of Technology
Wellesley Street 02.2023 - 12.2025
Skills
- Legal research
- Contract drafting
- Customer service
- Team collaboration
- Sales strategy development
- Sales presentations
- Customer care
- Cold calling
- Problem resolution
- Problem-solving abilities
- Legal ethics
Languages
Samoan
First Language
Affiliations
- Rugby
- Tag
- Quality Time
- Reading
References
References available upon request.
Laine Slade
- Youth Leader
- Contacts: 0284574173
Timeline
Salesperson
Red Cross
10.2025 - 12.2025
Law Experience
Teeri Associates Lawyers
09.2025 - 12.2025
Law Experience
Smith and Partners Lawyers
09.2024 - 05.2025
Customer Service Representative
McDonald’s
04.2023 - 02.2024
Bachelor of Law - Law And Business
Auckland University of Technology
02.2023 - 12.2025
Packing, Training
Americold
03.2022 - 12.2022
Customer Service Representative
Countdown
03.2020 - 06.2020