Owner/Manager
Samoan Taste
08.2018 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Answering phone calls and deal with customers to make their orders
- Manage all business income and expenses
- Control all the profits, deal with cash flow and do banking
- Liaise with the Accountant for IRD Tax and GST returns
- Maintaining business Assets
- Cooking and prepare food for the public
- Managed day-to-day business operation
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Liaise with the Hutt City Council for Health and Safety of the business
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
