Summary
Overview
Work History
Education
Skills
Hobbies and Interests
ADDITIONAL INFORMATION
Timeline
Generic

Tise Adah Aigamaua

Papatoetoe,New Zealand

Summary

I am determined to work hard. I am also an independent, consistent worker who wishes to become a successful employee. I enjoy participating in all sorts of outdoor activities such as touch, netball, and volleyball. I show outstanding leadership skills and enjoy the challenges that come my way.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

21
21
years of professional experience

Work History

Administrative Officer

Auckland Region Women's Corrections Facility
09.2022 - 08.2024
  • Duties included:
  • Checking prisoners emails(sort them to their units)
  • Data entry (Canteen orders)
  • Loading phone numbers/deleting previous ones
  • Incoming/Outbound calls
  • Stationary orders
  • Handling all prisoners enquires
  • Updating all prisoners info on system

Call Center Representative

Smith&Smith
10.2019 - 07.2020
  • Duties included:
  • Inbound/Outbound calls
  • Reply to customers emails
  • Check all inbox emails are all cleared
  • Take bookings as customers request
  • Handling all customer enquires

Inbound/ Outbound Call Center Representative

Progressive (Countdown)
02.2019 - 09.2019
  • Duties included:
  • Inbound/Outbound calls
  • Reply to all new customers emails
  • Check all false accounts
  • Check credit details with customers
  • Replacing missing items/ Refunding funds if overcharged
  • Handling complaints over phone/emails

Call Center Representative

Universal Communications Group (UCG)
10.2018 - 01.2019
  • Duties include:
  • Outbound calls
  • Working from SiteTrax
  • Confirmed/Unconfirmed jobs for Technician
  • Rescheduling Jobs for Technician
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Administrator

UPS Authorised Service Contractor
04.2018 - 09.2018
  • Duties include:
  • Uploading PODs for Post Haste/Filway and UPS
  • Following up on tracer logs
  • Calling Customers in regarding their Parcels (Received or Not Received)
  • Completing the Exam list for customs (AM/PM) pick up.
  • Informing customers for Pick up or Delivery for parcels


Administrative Clerk

Tasman Allied
10.2016 - 08.2017
  • Duties include:
  • Despatch Administrator
  • Invoicing orders
  • Creating consignment carriers notes
  • Communicating with Freight Companies General Admin/Filing
  • Working with Mainframe (Metcash network)
  • Outbound/Inbound calls
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.

Shift Manager

Massey Road McDonalds
01.2004 - 07.2016
  • Duties include:
  • Manager
  • Customer Service
  • Cash handling
  • Handling Responsibilities
  • Stock take / Data entry
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Education

Certificate in Travel & Tourism - Travel & Tourism

Manukau Institute of Technology
01.2010

Certificate in Hospitality & Tourism - Hospitality & Tourism

Auckland University of Technology
01.2008

High School - undefined

Papatoetoe High School
01.2006

Skills

  • Personal Attributes
  • Vibrant and confident young woman
  • Infectious and positive nature that engages the interest and energy of others
  • Magnetic personality and able to mould others into a cohesive unit with the sheer force of her personality and enthusiasm
  • A fast learner with strong character traits of loyalty and perseverance
  • Communication Skills
  • Excellent communication skills, able to put views across confidently to people of all ages
  • Competent speaker and able to express thoughts in lively animation
  • Able to reflect in a deep manner when clarifying ideas orally
  • Confident speaker/writer in English and Samoan
  • Organisational Skills
  • Able to work independently and has good time management skills
  • Inspires others to work towards worthwhile goals
  • Strong attention to detail and able to help others improve their performance
  • Leadership Skills
  • Able to guide and direct others with a strong value of fair play
  • Confident in taking responsibility and making decisions
  • Able to see individual talent and encourage others to strive to their potential
  • Effective in delegating tasks and making sure they are done well
  • Social Skills
  • Strong skills in helping others with problem solving situations
  • Great compassion and empathy in caring and supporting others
  • Diligent, responsible and well organised
  • Creative and innovative and willing to take risks

Hobbies and Interests

Playing sports, Participating in/outdoor activities, Socialising with new people, Teamwork, Listening to music

ADDITIONAL INFORMATION

  • NZ Citizen
  • Health & Safety Rep 2022
  • Crew Trainer 2006-2008
  • SSC Class (Management Course) 2009
  • Learner License

Timeline

Administrative Officer

Auckland Region Women's Corrections Facility
09.2022 - 08.2024

Call Center Representative

Smith&Smith
10.2019 - 07.2020

Inbound/ Outbound Call Center Representative

Progressive (Countdown)
02.2019 - 09.2019

Call Center Representative

Universal Communications Group (UCG)
10.2018 - 01.2019

Administrator

UPS Authorised Service Contractor
04.2018 - 09.2018

Administrative Clerk

Tasman Allied
10.2016 - 08.2017

Shift Manager

Massey Road McDonalds
01.2004 - 07.2016

High School - undefined

Papatoetoe High School

Certificate in Travel & Tourism - Travel & Tourism

Manukau Institute of Technology

Certificate in Hospitality & Tourism - Hospitality & Tourism

Auckland University of Technology

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Tise Adah Aigamaua