Summary
Overview
Work History
Education
Skills
Resume Objective
Timeline
Generic

Tiva Kingi

Summary

A dedicated and service-driven professional with extensive experience in customer service, quality control, and team collaboration. Skilled at handling fast-paced environments, adapting to new technologies, and delivering high standards of service. Passionate about creating positive customer experiences, problem-solving, and contributing to a dynamic team. Seeking an opportunity to apply my skills in a role that values efficiency, attention to detail, and strong interpersonal communication.

Overview

5
5
years of professional experience

Work History

Porter

Grand Millennium Auckland
01.2024 - Current
  • As a Porter at the Grand Millennium, my role naturally involved a strong focus on concierge services, as that was how the hotel operated.
  • I chose to be the person on the team (porters) responsible for ensuring all our systems and handovers ran smoothly, keeping everything organized and up to date.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • By anticipating needs and maintaining an efficient workflow, I helped create a seamless and enjoyable experience for both guests and staff.

Quality Control

Kaiwaka Clothing
06.2021 - 10.2023
  • Over the two years I spent at Kaiwaka Clothing, I excelled in quality control, ensuring all garments met the highest standards.
  • I also gained valuable experience by frequently assisting in various departments across the company.
  • Developed and implemented quality control processes to meet product standards.

Horticulture Laborer

Green team kaiwaka Ltd
11.2020 - 06.2021
  • During my 8 month tenure as a horticulture laborer, I honed my skills in planting and garden maintenance.
  • It was a fulfilling experience contributing to the growth and beauty of outdoor space.
  • This job taught me how to work with a team under constant change of circumstances.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.

Education

NCEA level 3 -

Otamatea High School
01.2020 - 12/2020

Skills

Customer service

Telephone etiquette

Reservations management

Problem-solving

Strong work ethic

Effective problem solving

Guest relations

Detail-oriented approach

Highly adaptable

Excellent multitasking

Team player mentality

Reliable punctuality

Upselling proficiency

Verbal and written communication

Front desk operations

Resume Objective

A dedicated and service-driven professional with extensive experience in customer service, quality control, and team collaboration. Skilled at handling fast-paced environments, adapting to new technologies, and delivering high standards of service. Passionate about creating positive customer experiences, problem-solving, and contributing to a dynamic team. Seeking an opportunity to apply my skills in a role that values efficiency, attention to detail, and strong interpersonal communication.

Timeline

Porter

Grand Millennium Auckland
01.2024 - Current

Quality Control

Kaiwaka Clothing
06.2021 - 10.2023

Horticulture Laborer

Green team kaiwaka Ltd
11.2020 - 06.2021

NCEA level 3 -

Otamatea High School
01.2020 - 12/2020

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Tiva Kingi